Estágio em Customer Solutions

1 semana atrás


São Paulo, São Paulo, Brasil Nestle Operational Services Worldwide SA Tempo inteiro

RESUMO DA POSIÇÃO

Resumo da Posição:
Estágio Customer Solutions

Localização:
Sede -São Paulo

Modalide:
Híbrida

Área / BU:
Customer Solutions

Reporte:
Gerentes CS

Alguma pessoa interna mapeada? Não

Propósito da posição
Entrar na Nestlé significa que você está se juntando à maior empresa de alimentos e bebidas do mundo.

Em nosso núcleo, temos um ambiente diverso e inclusivo, com pessoas apaixonadas, movidas pelo propósito de melhorar a qualidade de vida e contribuir para um futuro mais saudável.

E procuram a cada dia mais crescer juntas, ter espírito de dono e trabalhar com excelência.


Nesta posição sua principal missão será atender o cliente buscando excelência na prestação de serviço com comprometimento e engajamento; Identificar e desenvolver plano de ação para as oportunidades relacionadas ao nível de serviço influenciando áreas internas envolvidas para sua execução; Buscar oportunidades e soluções inovadoras para simplificação de processos e aumentar a satisfação dos clientes.


O dia a dia...
-
Tratativas de ocorrências no ambiente de entrega;:

-
Acompanhamento de KPIs;:

-
Contato com stakeholders internos e externos;:


  • Governança de planos e regras dos processos com as áreas envolvidas no fluxo;:
-
Garantir uma boa interface e fluxo informações entre Customer Solutions e as demais áreas.

O que vai contribuir para o seu sucesso?
-
Perfil colaborativo e aptidão para trabalho em equipe:


  • Capacidade de resolução de conflitos:
-
Mentalidade de causa raiz:

-
Execução de tarefas em alto volume e capacidade de priorização:


  • Habilidade de transitar entre tarefas diferentes:
- **Orientação ao serviço
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