Head of Cargo LATAM

Há 7 dias

São Paulo Brazil, BR Swissport Tempo inteiro

*** Aviation/Aerospace exposure is an essential***


Job Summary


To lead, plan and manage all operational activities associated with cargo service handling in line with our procedures, policies and brand values.


Job Responsibilities


  • Full responsibility for delivering effective cargo services solutions to our customers
  • Lead, motivate and manage staff to deliver the Service Level Agreements (SLA) with customers
  • Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
  • Prepare operating budgets, resources plan (manpower, equipment and facilities) and reports to deliver the organization strategy and plans
  • Review new airline and vendor contracts as needed and follow up with appropriate action
  • Implement, maintain and closely supervise all safety and security measures related to people, equipment, facilities and aircraft involved in the operation
  • Review key performance indicators (KPI's) and take necessary actions to meet needs
  • Meet with customers on a regular basis to get feedback and monitor satisfaction levels
  • Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
  • Build and maintain relationships with key stakeholders (internal & external)
  • Ensure deployment of the Corporate QHSE Manual
  • Ensure all company employees are familiarize with the Code of Conduct. It applies to all employees of the entire company group
  • Ensure that safe & environmental working practices are implemented and complied with and company and customer standards and procedures are followed. This includes the correct use of safety devices, plant and equipment and the observation of safety rules by all employees, subcontractors and visitors.
  • Assign tasks only to competent and trained staff
  • Escalates decisions that require approval to deviate from company or local procedures to the Station Manager
  • Ensure that all incidents, and near misses are properly reported and followed up according to the provisions of section 2.8. This includes entering incidents reported by customers.
  • Ensure colleagues are treated fairly and equitably and in compliance with the company Just Culture model
  • Meet regulatory standards and ensure service levels and relevant targets are achieved.


Key Performance Indicators


  • Profit Margin
  • Sales Growth
  • Quality Targets as set by company and/or as agreed with customers
  • Injures versus hours worked
  • Comply with company Polices


Qualifications and Competencies


  • Bachelor's degree or higher
  • Minimum of 5 years’ experience within the industry
  • Customer focus and quality awareness
  • General Office operations skills
  • Open Availability
  • Continuously Improvement skills
  • Excellent Communication skills
  • Ability to work in inclement weather

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