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Desktop Support Analyst

2 meses atrás


São Paulo Brazil, BR Sky Systems, Inc. Tempo inteiro

Job description


Job Title: On-site and Desktop Support Analyst

Job Location & Type: Prof Vicente Rao Av, 90 Brooklin, São Paulo || 100% Onsite || 40 hrs/week

Responsibilities:

  • Provide on-site and remote technical support to users
  • Resolution of hardware and software issues
  • Configure, install and update operating systems, software, and applications on computers, mobile devices, and printers
  • Monitor and respond to support calls, emails, and messages related to user problems and requests;
  • Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA
  • Perform onboarding for new users
  • Asset management
  • Contact with global support areas
  • Provide support to users of the office, laboratory, and distribution center.

Requirements:

  • Previous experience as an on-site and remote support analyst;
  • Basic knowledge of English for communication with global groups;
  • Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)
  • Strong problem-solving skills, multitasking ability, and attention to detail;
  • Excellent communication skills and ability to work in a team;
  • Knowledge of the ITIL methodology
  • Technical support-related certifications will be a plus.

Important for this position:

  • Soft skill as being proactive and with empathy, education, and respect with the users, communicative and works well in a team.
  • Ready to think outside the box, give ideas, and share suggestions