Supply Operations Manager – Surge Operations

Há 3 dias

São Paulo, São Paulo, Brasil Keeta Tempo inteiro

Responsibilities:

  1. Build and refine the logic that powers surge activation - across restaurant-level, zone-level, and event-based triggers.
  2. Collaborate with product and BI to define surge eligibility rules, thresholds, and automation opportunities.
  3. Monitor system performance to evaluate if surge logic is correctly balancing cost, availability, and service quality.
  4. Identify edge cases and problem patterns across markets (e.g.rainy days, local festivals) and work on systematic response models.
  5. Benchmark industry practices and propose improvements to current surge framework.
  6. Liaise with regional and city leads to gather operational feedback and translate that into product requirements.
  7. Document SOPs and build dashboards/tools that track surge effectiveness and fleet responsiveness over time.

Requirements:

  1. 3–5 years in supply/ops strategy, product ops, or logistics planning (food delivery, ride-hailing, Q-commerce preferred).
  2. Proven track record of designing or optimizing operational frameworks—not just running them. Experience in freelance-heavy or gig-based labor markets strong advantage;
  3. Strong analytical and systems thinking skills, and comfort with data dashboards, basic product flows.
  4. Can synthesize on-ground feedback into scalable SOPs and product recommendations.

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