Lead Surge Operations Specialist

1 dia atrás


São Paulo, São Paulo, Brasil beBeeOperations Tempo inteiro R$150.000 - R$250.000
Operations Manager Job Summary

We are seeking a skilled Operations Manager to lead our surge operations team. The ideal candidate will have experience in designing and optimizing operational frameworks, as well as strong analytical and systems thinking skills.



About the Role
  • Collaborate with product and business intelligence teams to develop surge eligibility rules, thresholds, and automation opportunities.
  • Monitor system performance to evaluate the effectiveness of surge logic in balancing cost, availability, and service quality.
  • Identify edge cases and problem patterns across markets, and work on developing systematic response models.
  • Benchmark industry practices and propose improvements to our current surge framework.
  • Liaise with regional and city leads to gather operational feedback and translate it into product requirements.
  • Document standard operating procedures and build dashboards/tools to track surge effectiveness and fleet responsiveness over time.


Requirements
  • At least 35 years of experience in supply/ops strategy, product operations, or logistics planning (food delivery, ride-hailing, or Q-commerce experience preferred).
  • A proven track record of designing or optimizing operational frameworks, rather than just running them.
  • Experience in freelance-heavy or gig-based labor markets is a strong advantage; strong analytical and systems thinking skills, and comfort with data dashboards and basic product flows.
  • The ability to synthesize on-ground feedback into scalable SOPs and product recommendations.


Additional Information
  • We encourage interested candidates to apply through the Caderno Nacional portal.


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