Supply Operations Manager – Surge Operations

3 semanas atrás

São Paulo, São Paulo, Brasil Keeta Tempo inteiro
Supply Operations Manager – Surge OperationsSupply Operations Manager – Surge Operations

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  • Build and refine the logic that powers surge activation—across restaurant-level, zone-level, and event-based triggers;
  • Collaborate with product and BI to define surge eligibility rules, thresholds, and automation opportunities;
  • Monitor system performance to evaluate if surge logic is correctly balancing cost, availability, and service quality;
  • Identify edge cases and problem patterns across markets (e.g. rainy days, local festivals) and work on systematic response models;
  • Benchmark industry practices and propose improvements to current surge framework;
  • Liaise with regional and city leads to gather operational feedback and translate that into product requirements;
  • Document SOPs and build dashboards/tools that track surge effectiveness and fleet responsiveness over time.

Requirements:

  • 3–5 years in supply/ops strategy, product ops, or logistics planning (food delivery, ride-hailing, Q-commerce preferred);
  • Proven track record of designing or optimizing operational frameworks—not just running them. Experience in freelance-heavy or gig-based labor markets a strong advantage;
  • Strong analytical and systems thinking skills; and comfort with data dashboards, basic product flows;
  • Can synthesize on-ground feedback into scalable SOPs and product recommendations.
Seniority level
  • Seniority levelMid-Senior level
Employment type
  • Employment typeFull-time
Job function
  • Job functionBusiness Development
  • IndustriesFood and Beverage Manufacturing, Retail, and Technology, Information and Media

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