Supply Operations Manager
4 semanas atrás
Collaborate with product and BI to define surge eligibility rules, thresholds, and automation opportunities;
Monitor system performance to evaluate if surge logic is correctly balancing cost, availability, and service quality;
Identify edge cases and problem patterns across markets (e.g. rainy days, local festivals) and work on systematic response models;
Benchmark industry practices and propose improvements to current surge framework;
Liaise with regional and city leads to gather operational feedback and translate that into product requirements;
Document SOPs and build dashboards/tools that track surge effectiveness and fleet responsiveness over time.
Requirements:
3–5 years in supply/ops strategy, product ops, or logistics planning (food delivery, ride-hailing, Q-commerce preferred);
Proven track record of designing or optimizing operational frameworks—not just running them. Experience in freelance-heavy or gig-based labor markets a strong advantage;
Strong analytical and systems thinking skills; and comfort with data dashboards, basic product flows;
Can synthesize on-ground feedback into scalable SOPs and product recommendations.
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