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Logistics Operations Manager
2 semanas atrás
Role Overview:
We are seeking a skilled Supply Chain Leader to lead our surge operations team. The successful candidate will be responsible for developing and refining the logic that powers surge activation across different levels.
Main Responsibilities:
- Design and optimize the logic that powers surge activation—across restaurant-level, zone-level, and event-based triggers;
- Collaborate with product and business intelligence teams to define surge eligibility rules, thresholds, and automation opportunities;
- Monitor system performance to evaluate if surge logic is correctly balancing cost, availability, and service quality;
- Analyze data to identify edge cases and problem patterns across markets (e.g., rainy days, local festivals) and develop systematic response models;
- Benchmark industry best practices and propose improvements to current surge framework;
- Liaise with regional and city leads to gather operational feedback and translate it into product requirements;
- Develop documentation and dashboards/tools to track surge effectiveness and fleet responsiveness over time.
Key Requirements:
- 3–5 years of experience in supply chain strategy, product operations, or logistics planning (food delivery, ride-hailing, Q-commerce preferred);
- A proven track record of designing or optimizing operational frameworks—not just running them. Experience in freelance-heavy or gig-based labor markets is highly valued;
- Strong analytical and systems thinking skills; comfort with data dashboards, basic product flows;
- The ability to synthesize on-ground feedback into scalable SOPs and product recommendations.