Presales Solutions Architect

Há 13 horas

São Paulo, Estado de São Paulo, Brasil WIZ.AI Tempo inteiro

We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills, and the ability to translate customer requirements into actionable deliverables for product and engineering teams.



Key Responsibilities

Customer Engagement & Success

  • Serve as the primary point of contact for customers throughout the solution lifecycle.
  • Understand customer requirements, pain points, and business objectives to propose tailored AI Talkbot solutions.
  • Ensure customer satisfaction, retention, and growth through proactive engagement and support.

Presales & Business Development Support

  • Participate in presales activities including RFx response, solution pitching, and customer workshops.
  • Support sales teams by articulating solution value, use cases, and business benefits.
  • Deliver compelling presentations and demos to executive and technical stakeholders.

Solution Design & Execution

  • Collect, document, and translate customer requirements into R&D feature requests and product enhancements.
  • Coordinate with product, engineering, and delivery teams to ensure timely execution of commitments.
  • Conduct Proof of Concepts (PoC) with customers, manage pilot projects, and oversee successful deployment.

Project & Account Management

  • Manage project delivery timelines, customer expectations, and stakeholder communication.
  • Drive adoption and usage of AI Talkbot features post-deployment.
  • Provide regular updates, success metrics, and value realization reports to customers.

Technical & Cloud Competency

  • Support technical discussions involving system architecture, integrations, and infrastructure requirements.
  • Collaborate with IT/networking teams on configurations related to TCP/IP, firewalls, routing, and SIP protocols.
  • Advise on deployment models in distributed cloud environments (On-Premises, Private Cloud, AWS, Azure, Huawei Cloud, etc.).


Qualifications:

Must Have

  • More than 3 years of experience in Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles within Conversational AI / Generative AI / Agentic AI domain.
  • Strong experience in presales, RFx responses, and customer solution pitching.
  • Excellent communication, presentation, and coordination skills with strong execution ability.
  • Hands-on experience in PoC execution and project management.
  • Experience in gathering, analyzing, and translating customer requirements into R&D/product specifications.
  • Familiarity with Linux OS administration and troubleshooting.
  • Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, DNS, etc.
  • Knowledge/experience in distributed cloud platforms (AWS, Azure, or On-Premises deployments).
  • Basic knowledge of SIP trunk/SIP protocol and telephony integration.


Nice to Have:

  • Experience in BFSI, FMCG verticals, or enterprise-grade AI solutions.
  • Knowledge of security, compliance, and data privacy regulations in cloud and AI environments.

  • Presales Solutions Architect

    1 dia atrás

    São Paulo, São Paulo, Brasil WIZ Tempo inteiro R$90.000 - R$120.000 por ano

    We are seeking a dynamic and customer-focusedCustomer Success Manager (CSM)to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills, and...

  • Solutions Architect

    1 dia atrás

    São Paulo, São Paulo, Brasil 60d1bb47-e6df-4ceb-992a-b8d65646aa31 Tempo inteiro US$120.000 - US$180.000 por ano

    Join us as a Solutions Architect (Snowflake) and build scalable apps that make an impact. You'll explore new tech, work with the latest tools, and thrive in a fast-moving Agile team.About the ClientA U.S.-based education services provider offering online and campus-based post-secondary education, primarily serving military personnel, veterans, and public...

  • Solutions Architect

    Há 5 dias

    São Paulo, São Paulo, Brasil Schneider Electric Tempo inteiro US$80.000 - US$120.000 por ano

    The Solutions Architect (SA), Global Sustainability Practice will collaborate with Client Development (CDMs) and Operations team members to help accelerate the sales process, ultimately enabling the company to attain and exceed revenue targets while ensuring client satisfaction. The SA becomes involved with key sales opportunities as directed by the...

  • Presales Manager

    2 semanas atrás

    São Paulo, São Paulo, Brasil Kaspersky Tempo inteiro R$90.000 - R$120.000 por ano

    Kaspersky has been protecting individuals and corporate clients all over the world from cyber threats for 27 years.We have 400 million unique users, corporate clients, 517 products, 1100 technological patents and 34 offices around the world.Today our team has more than 5 500 top level experts, all of them regular people with their own talents and...

  • Solutions Architect

    Há 13 horas

    São Paulo, Estado de São Paulo, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Senior Platform Solutions Architect

    1 semana atrás

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro R$120.000 - R$240.000 por ano

    Job DescriptionAbout Us:Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based CX solutions, to enhance customer interactions and operational...

  • Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil AMD Tempo inteiro US$80.000 - US$150.000 por ano

    WHAT YOU DO AT AMD CHANGES EVERYTHINGWe care deeply about transforming lives with AMD technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences - the building blocks for the data center, artificial intelligence, PCs, gaming and embedded. Underpinning our...

  • Solutions Architect

    1 dia atrás

    São Paulo, São Paulo, Brasil Truelogic Software Tempo inteiro R$90.000 - R$120.000 por ano

    About TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...

  • Solutions Architect

    Há 24 horas

    São Paulo, São Paulo, Brasil Truelogic Tempo inteiro R$120.000 - R$240.000 por ano

    About TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...

  • Presales Engineer

    Há 24 horas

    São Paulo, São Paulo, Brasil Trinasolar Tempo inteiro R$90.000 - R$120.000 por ano

    About the CompanyTrina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable...