Presales Solutions Architect

1 dia atrás

São Paulo, São Paulo, Brasil WIZ Tempo inteiro R$90.000 - R$120.000 por ano

We are seeking a dynamic and customer-focused
Customer Success Manager (CSM)
to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills, and the ability to translate customer requirements into actionable deliverables for product and engineering teams.

Key Responsibilities

Customer Engagement & Success

  • Serve as the primary point of contact for customers throughout the solution lifecycle.
  • Understand customer requirements, pain points, and business objectives to propose tailored AI Talkbot solutions.
  • Ensure customer satisfaction, retention, and growth through proactive engagement and support.

Presales & Business Development Support

  • Participate in presales activities including RFx response, solution pitching, and customer workshops.
  • Support sales teams by articulating solution value, use cases, and business benefits.
  • Deliver compelling presentations and demos to executive and technical stakeholders.

Solution Design & Execution

  • Collect, document, and translate customer requirements into R&D feature requests and product enhancements.
  • Coordinate with product, engineering, and delivery teams to ensure timely execution of commitments.
  • Conduct Proof of Concepts (PoC) with customers, manage pilot projects, and oversee successful deployment.

Project & Account Management

  • Manage project delivery timelines, customer expectations, and stakeholder communication.
  • Drive adoption and usage of AI Talkbot features post-deployment.
  • Provide regular updates, success metrics, and value realization reports to customers.

Technical & Cloud Competency

  • Support technical discussions involving system architecture, integrations, and infrastructure requirements.
  • Collaborate with IT/networking teams on configurations related to TCP/IP, firewalls, routing, and SIP protocols.
  • Advise on deployment models in distributed cloud environments (On-Premises, Private Cloud, AWS, Azure, Huawei Cloud, etc.).

Qualifications:

Must Have

  • More than 3 years of experience in Customer Success, Presales, Project Manager, Technical Project Manager, or Solution Delivery roles within Conversational AI / Generative AI / Agentic AI domain.
  • Strong experience in presales, RFx responses, and customer solution pitching.
  • Excellent communication, presentation, and coordination skills with strong execution ability.
  • Hands-on experience in PoC execution and project management.
  • Experience in gathering, analyzing, and translating customer requirements into R&D/product specifications.
  • Familiarity with Linux OS administration and troubleshooting.
  • Solid understanding of networking fundamentals: TCP/IP, Firewall, Routing, DNS, etc.
  • Knowledge/experience in distributed cloud platforms (AWS, Azure, or On-Premises deployments).
  • Basic knowledge of SIP trunk/SIP protocol and telephony integration.

Nice to Have:

  • Experience in BFSI, FMCG verticals, or enterprise-grade AI solutions.
  • Knowledge of security, compliance, and data privacy regulations in cloud and AI environments.

  • Presales Solutions Architect

    Há 14 horas

    São Paulo, Estado de São Paulo, Brasil WIZ.AI Tempo inteiro

    We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our AI Talkbot solutions team. The CSM will be the bridge between our customers, presales, and R&D teams, ensuring successful adoption of conversational AI, Generative AI, and agentic AI solutions. This role requires strong technical acumen, excellent communication skills,...

  • Solutions Architect

    1 dia atrás

    São Paulo, São Paulo, Brasil 60d1bb47-e6df-4ceb-992a-b8d65646aa31 Tempo inteiro US$120.000 - US$180.000 por ano

    Join us as a Solutions Architect (Snowflake) and build scalable apps that make an impact. You'll explore new tech, work with the latest tools, and thrive in a fast-moving Agile team.About the ClientA U.S.-based education services provider offering online and campus-based post-secondary education, primarily serving military personnel, veterans, and public...

  • Solutions Architect

    Há 5 dias

    São Paulo, São Paulo, Brasil Schneider Electric Tempo inteiro US$80.000 - US$120.000 por ano

    The Solutions Architect (SA), Global Sustainability Practice will collaborate with Client Development (CDMs) and Operations team members to help accelerate the sales process, ultimately enabling the company to attain and exceed revenue targets while ensuring client satisfaction. The SA becomes involved with key sales opportunities as directed by the...

  • Senior Platform Solutions Architect

    1 semana atrás

    São Paulo, São Paulo, Brasil Zendesk Tempo inteiro R$120.000 - R$240.000 por ano

    Job DescriptionAbout Us:Zendesk is a leader in customer experience solutions, dedicated to delivering innovative technology and exceptional service. Our Contact Center Center of Excellence (CoE) focuses on optimizing customer support platforms, including Zendesk, Amazon Connect, and AWS-based CX solutions, to enhance customer interactions and operational...

  • Solutions Architect

    1 dia atrás

    São Paulo, São Paulo, Brasil Truelogic Software Tempo inteiro R$90.000 - R$120.000 por ano

    About TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...

  • Solutions Architect

    1 dia atrás

    São Paulo, São Paulo, Brasil Truelogic Tempo inteiro R$120.000 - R$240.000 por ano

    About TruelogicAt Truelogic we are a leading provider of nearshore staff augmentation services headquartered in New York. For over two decades, we've been delivering top-tier technology solutions to companies of all sizes, from innovative startups to industry leaders, helping them achieve their digital transformation goals.Our team of 600+ highly skilled...

  • Presales Engineer

    1 dia atrás

    São Paulo, São Paulo, Brasil Trinasolar Tempo inteiro R$90.000 - R$120.000 por ano

    About the CompanyTrina Solar is an internationally recognized solar energy company. Our growing global presence includes regional headquarters in Switzerland, US, Japan and China with offices in Madrid, Munich, Milan, the UK, San Jose, Sao Paulo, Miami, Mexico DF, Santiago de Chile, Seoul, Tokyo and Shanghai, to provide our customers with timely, reliable...

  • Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil DiDi Global Tempo inteiro US$90.000 - US$120.000 por ano

    Company OverviewIf you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet). We work to generate value not only for our users but, above all, for the communities we serve and for...

  • Worldwide Specialist Solutions Architect

    Há 3 dias

    São Paulo, São Paulo, Brasil Amazon Tempo inteiro R$120.000 - R$240.000 por ano

    Are you passionate about building applications with NoSQL databases? Do you love helping customers select and use the right data technology for their application requirements? Do you want to be part of a team who helps build the future of databases at Amazon Web Services? Come join us Amazon Web Services is looking for an experienced NoSQL Solutions...

  • Solutions Architect

    2 semanas atrás

    São Paulo, São Paulo, Brasil MongoDB Tempo inteiro R$120.000 - R$240.000 por ano

    MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB...