Customer Support Specialist

Há 7 horas


São Paulo, Estado de São Paulo, Brasil Equativ Tempo inteiro

About the teamOur highly dedicated Support team has both the art and the science for delivering customer satisfaction. People on the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms.Your mission Customer Support Specialists are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing international team based in Sao Paolo, and report directly to Leandro our Support Team Leader.What you'll do:Be the principal and first touchpoint of the customer’s experience/journeyKeep outstanding and detailed communication with our customers through our different channels to provide accurate and prompt supportResolve and widely communicate incidents and bugs with appropriate stakeholdersInvestigate and troubleshoot SaaS solutions and solve web-related issues for top-Tier customersPerform in-depth troubleshooting, including database analysis and reading system logs to solve complex support issuesUnderstand our technologies and become product experts to help our clientsCoordinate with Product Management and Engineering teams in identifying, reporting, and resolving product issues or opportunities for improvementRequirements:3 years experience in customer-facing in a web-based environment2+ years of experience in the Adtech environment (Deals, Programmatic, SSP, Adserver, DSP, etc)Experience with troubleshooting, SQL, JavaScript, CSS/HTML, APIs and Mobile SDKsAbility to document technical customer issues into notes that are consumable by other usersConsistent delivery on commitments - great organizational skills with exceptional follow-through and attention to detailCustomer service orientation with a demonstrated desire to exceed expectations – ability to serve multiple customersProficiency in English (Spanish is a bonus)Nice to have:Knowledge of DV360Knowledge of Equativ’s’ products/tools


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