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Senior Service Portfolio Manager

2 meses atrás

São Caetano do Sul São Paulo, Estado de São Paulo, Brasil KEEP SIMPLE Tempo inteiro

Job Purpose/Role Shape the ongoing transformation of our service portfolio, considering latest strategic directions, customer journeys, group guardrails and compliance requirements; Drive the transformation and simplification of the AZ Technology of America global service portfolio towards a functional, customer-centric, and integrated service structure; Establish Portfolio Intelligence to provide key insights on the AZ Technology of America service portfolio based on requirements of selected stakeholder groups; Support the global SPM Network (branch and IT function representatives) via streamlined communication and consulting on Service Portfolio Management queries; Execute service design jointly with Service Managers according to business requirements and service design guidelines; Qualify service design requests and consult Service Managers on operational and commercial implications of different implementation options; Support on management reporting and solution design requests related to Service Portfolio, Service Catalog and Service Management; Work with Operations, Finance, Pricing, IT Architects, and Legal teams to define and maintain the process and prerequisites to bring new services to market; Liaise with the Service Management and Account Management teams to estimate level-of-effort and resource types required to successfully deliver service offerings.


Formação Acadêmica:

Não informado


Salário:

A combinar


Cargo:

Gerente de serviços


Empresa:

KEEP SIMPLE


É uma empresa de serviços e consultoria em Tecnologia da Informação.Integramos tecnologias com visão de negócio e espírito inovador.


Ramo:

Informática/ Tecnologia


(BI)