Customer Service Representative

Há 5 dias

São Paulo, Estado de São Paulo, Brasil Pentasia Tempo inteiro

The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company’s sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in both Portuguese and English, providing professional service and contributing to the continuous improvement of the customer experience.


Main Responsibilities:

  • Respond promptly and professionally to customer inquiries via live chat.
  • Resolve issues and complaints, offering appropriate solutions and following up to ensure customer satisfaction.
  • Communicate fluently in both Portuguese and English to assist a diverse customer base.
  • Maintain accurate customer records and liaise with internal teams when escalation is needed.
  • Stay up-todate with company products, promotions, and policies to provide accurate information.
  • Provide feedback and suggestions to improve processes and enhance customer experience.
  • Collaborate with other operational teams to ensure customer needs are met.


Work Experience and Skills:

  • Excellent written and verbal communication skills in both Portuguese and English.
  • Prior experience in a customer service role (online, phone-based, or face-to-face).
  • Availability to work Monday to Friday
  • Ability to remain calm and efficient in a fast-paced environment.


Desirable Qualifications:

  • Familiarity with the crypto and online betting industry.
  • Previous experience in sports betting or online casino.
  • Experience working with tools such as Slack and G-Suite.


Personal Qualities and Behavioural Traits:

  • Strong customer focus with a solution-oriented mindset.
  • Ability to multitask and handle multiple inquiries simultaneously.
  • Self-motivated and capable of working independently without close supervision.
  • Excellent problem-solving skills and resilience under pressure.
  • Strong initiative and proactive approach to improving customer experience.
  • Collaborative team player, willing to share knowledge and support colleagues.


The Customer Support Representative will work closely with:

  • Team Leads and Senior Support staff.
  • Payments providers and the internal payments coordination team.
  • Other operational departments such as KYC, Marketing, Affiliates, Tech Support, and VIP.

  • Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$18.000 - R$25.000

    Job Title: Customer Service RepresentativeH.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world.We are committed to connecting what matters to solve some of the world's biggest adhesion challenges.Key Responsibilities:Provide exceptional customer...

  • Customer Service Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Jobs for Humanity Tempo inteiro

    Company DescriptionJobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf of Hard of Hearing Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ,...

  • Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro US$80.000 - US$150.000

    Job Title: Customer Service RepresentativeAbout the Role:We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, responding to their inquiries, and resolving any issues that may arise.Key...

  • Customer Representative

    4 semanas atrás

    São Paulo, São Paulo, Brasil Live the Dash Travel Tempo inteiro

    Join us to apply for the Customer Representative - Travel role at Live the Dash Travel . We are seeking a highly motivated Customer Representative to join our dynamic team in the travel industry. As a key member of our customer service team, you will be responsible for assisting clients with their travel needs and providing exceptional support throughout...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeCustomerService Tempo inteiro R$24.000 - R$40.800

    Job DescriptionRespond to Customer InquiriesYou will be responsible for responding to customer inquiries by telephone, email, and walk-ins. Your goal is to provide inquiry or problem resolution to our customers.Resolve Problems and Communicate SolutionsYou will resolve routine and some non-routine problems, communicating solutions or requested information to...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeWellness Tempo inteiro R$14.000 - R$22.000

    Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to provide exceptional service and support in a fast-paced eCommerce environment.This role involves being the first point of contact for customers, providing accurate and detailed information about wellness and supplement products, assisting with order-related...

  • Customer Service Representative

    1 semana atrás

    São Paulo, São Paulo, Brasil Pentasia Tempo inteiro R$40.000 - R$60.000 por ano

    The Customer Support Representative plays a key role in ensuring a seamless and positive experience for users of the company's sports betting and casino platform. This position requires strong communication skills, empathy, and problem-solving ability to resolve customer inquiries efficiently. Working on a 24/7 rotating roster, the role supports players in...

  • Representative - Customer Service

    2 semanas atrás

    São Paulo, São Paulo, Brasil WESCO Distribution Tempo inteiro

    Overview As a Representative - Customer Service, you will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and...

  • Customer Service Representative

    3 semanas atrás

    São Paulo, São Paulo, Brasil Pall Corporation Tempo inteiro

    Overview The Customer Service Representative role at Pall Corporation, a Danaher operating company, supports end-to-end order management and customer communications from Diadema, Brazil. You will work within a culture that values belonging, continuous improvement, and making a tangible impact through life sciences, diagnostics, and biotechnology. This role...

  • Customer Service Representative

    2 semanas atrás

    São Paulo, São Paulo, Brasil beBeeService Tempo inteiro R$5.500 - R$8.500

    Job DescriptionWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our service delivery team, you will be responsible for delivering exceptional customer experiences through effective communication, problem-solving, and issue resolution.ResponsibilitiesRespond to customer...