Service Delivery Management

2 meses atrás


Brasil, BR Asper Tempo inteiro

Estamos em busca de profissionais para atuar como Gerentes de Serviços , com experiência em CyberSecurity

Local: São Paulo ou Rio de Janeiro

Jornada: Presencial


Principais responsabilidades:

Conduzir Contratos prezando pelo cumprimento dos prazos e garantindo que estejam dentro dos custos preestabelecidos.

Conduzir ações estratégicas e analisar seus impactos para a empresa.

Fazer a distribuição de tarefas e possíveis remanejamentos durante a execução das atividades. Levantar métricas adequadas e apresentá-las aos stakeholders, de modo que eles acompanhem o desenvolvimento das ações voltadas aos contratos.

Ocasionalmente, trazer soluções para situações adversas que aconteçam e que podem envolver colaboradores, fornecedores ou custos.

Construir e analisar processos existentes.

Desenvolver KPIs para acompanhamento de projeto e operação. Desejável possuir experiência com operações 24/7 (SOC/NOC).

Acompanhar a evolução das atividades e o nível de produtividade dos executores.

Fazer relatórios de acompanhamento e de entrega.

Ser uma figura de liderança, passando segurança e abertura para ser o ponto focal dos envolvidos nos contratos.

Comunicar-se muito bem, para que todas as partes entendam quais são os papéis a serem desempenhados durante a execução dos contratos.

Ter agilidade para tomar decisões no dia a dia, pois, muitas vezes, os projetos sofrem modificações e é preciso saber lidar com tais situações.

Ter uma visão de médio prazo, conseguindo vislumbrar os possíveis desdobramentos dos projetos.

Acompanhar o Onbording de cliente na operação, executando atividades de acompanhamento de projetos.

Capacidade analítica para solução de problemas.

Experiência com gestão de pessoas.



Habilidades pessoais:


Fortes habilidades técnicas de identificação e resolução de problemas.

Possuir aptidão para gerir pessoas, buscando ter assertividade para alocar cada indivíduo na melhor posição, cuidando de nosso maior ativo, pessoas.

Capacidade de negociação, para negociar prazos e entregáveis com cliente.

Senso crítico, ser capaz de questionar com intuito de entender no detalhe como tudo funciona. Flexibilidade e capacidade de adaptação.

Ser resiliente.

Excelentes habilidades de comunicação, procurando sempre apoiar seus colegas em toda a organização, se mostrando aberto a compartilhar/apresentar informações e conhecimentos. Altamente motivado, com uma forte ética de trabalho e capaz de trabalhar efetivamente sob supervisão e com uma paixão por fornecer serviço de alto padrão.

Comprometido em priorizar o trabalho com base nos objetivos do negócio.

Demonstrar capacidade de pensar através de situações fora da norma e desenvolver soluções adequadas para isolar a causa raiz do problema.



Desejável:


Ter atuado em gestão de serviços para soluções de Segurança da Informação (FW, SIEM, EDR, IAM, IGA, GV, CTI, CSIRT)

Cursos e certificações em Frameworks de mercado (PMP, Security+, SCRUM, ITIL, COBIT, NIST, MITTRE, ISO2700, Privacidade) será um diferencial

Inglês Avançado será um diferencial.



  • Brasil, BR Orange Business Tempo inteiro

    Your MissionAs a Project Management Specialist, you are an essential player in the International Project Management Practice. Your practical experience in managing complex and innovative customer projects enables Project Management maturity and contributes to project achievement for our customers.In this hands-on role, you provide expert guidance to our...


  • Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Brasil, BR Remote Growth Partners Tempo inteiro

    Join a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM tools like...

  • Service Desk Lead

    2 semanas atrás


    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Business Development Manager

    2 semanas atrás


    Brasil, BR PageGroup Tempo inteiro

    Why choose us?​Page Outsourcing is one of the fastest growing Global Outsourced providers, having more than doubled its headcount in the past 18 months to support major clients across UK, North America, Europe, Asia Pacific and Latin America. This unprecedented expansion is due to our unique positioning within the global outsourcing industry and our...

  • Purchasing Analyst

    6 meses atrás


    Brasil, BR FiberHome Brasil Tempo inteiro

    Fiberhome do Brasil is looking for a Purchasing Analyst who will develop new suppliers while managing existing suppliers, performing cost reduction and quality control of purchased products.ResponsibilitiesLooking for purchasing channels and supplier resource pool;Control the quality of purchased products to ensure they meet company requirements;Implement...

  • Project Procurement Manager

    2 semanas atrás


    Brasil, BR Hanwha Ocean Tempo inteiro

    Position: Project Procurement ManagerLocation: Rio de Janeiro, BrazilCompany Overview:Offshore Business embarks on a journey to transition from a traditional shipbuilder to an Engineering, Procurement, Construction, Installation, and Operation (EPCI(O)) solution provider, offering products such as FPSO, FLNG, Offshore Renewables and other Floating Production...

  • QA Lead

    2 semanas atrás


    Brasil, BR Sky Systems, Inc. Tempo inteiro

    Role: QA LeadPosition Type: Full-Time Contract (40hrs/week)Contract Duration: 6 MonthsWork Hours: US TimeWork Schedule: 8 hours/day (Mon-Fri)Location: 100% Remote (Candidates can work from anywhere in LATAM countries)We are seeking a highly skilled and experienced Lead QA to join our client's dynamic E-Commerce team. The Lead QA will play a crucial role...

  • Global Office

    2 semanas atrás


    Brasil, BR Betsson Group Tempo inteiro

    About the Company - Our global HQ in Malta is looking for a Global Office & Facility Manager who is proactive, detail-oriented, and passionate about creating a cohesive and inspiring workplace experience across our Betsson offices worldwide! Betsson Group is a global leader in gaming & sports betting with over 2,300 employees representing 70+ nationalities...


  • Brasil, BR inDrive Tempo inteiro

    We are seeking a highly motivated Marketing Regional Manager based in Brazil to join our dynamic team at inDrive. You will play a pivotal role in shaping our brand's presence and expanding our reach in Brazil.What you will do:Analyze performance, media, and brand strategies on a country/city levelOptimize marketing mix for maximum impact in each...


  • Brasil, BR Dikidi Business Tempo inteiro

    We are seeking a dynamic and customer-focused individual to join our team as a Sales & Service Representative for the Brazilian market. In this role, you will be responsible for managing and supporting our local customer base, ensuring that both new and existing users have a seamless experience with our product. What We Offer:2500 BRL + KPI 3000 BRL (KPI to...

  • Sr Business Analyst

    3 meses atrás


    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Brasil, BR XCMG Group Tempo inteiro

    Job responsibility:Provide technical maintenance services;Diagnosis and technical delivery of XCMG equipment;Work with mechanical and electrical systems of machines;Perform repairs, assembly and disassembly of components;Troubleshooting and preventive inspections of equipment;Use technical manuals and special tools;Ensure the cleanliness, conservation and...

  • Senior Solution Engineer

    2 semanas atrás


    Brasil, BR Caf Tempo inteiro

    We're looking for a talented and passionate Senior Sales Engineer to join CAF's Customer Delivery team.As the Senior Sales Engineer you will be responsible for leading all activities related to the customer’s integration from the final stages of the sales process to go live. This customer-facing position plays a key role in supporting Tier 1 and 2...

  • Field Service Analyst Cloud

    2 semanas atrás


    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Dotnet Developer

    3 meses atrás


    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Agile Developer

    Há 1 mês


    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT Services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to...

  • Senior Product Designer

    2 semanas atrás


    Brasil, BR Iteris Consultoria e Software Tempo inteiro

    Somos a Iteris.Uma empresa de tecnologia que desde 2009 integra o humano e o tecnológico visando agregar cada vez mais valor para a transformação digital dos nossos clientes.Já somos mais de 900 pessoas apaixonadas por tecnologia e unidas por laços reais, que acreditam que a excelência nos resultados é a soma das qualidades técnicas e...

  • SAP MM WM Consultant

    2 semanas atrás


    Brasil, BR Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Brasil, BR 比亚迪 Tempo inteiro

    BYD AUTO DO BRASIL LTDAAV HENRY FORD, 2000, POLO INDUSTRIAL CAMAÇARI, 42.816-260, BAHIAResponsibilities1. Responsible for the operation, maintenance, and optimization of local data center systems, air conditioning systems, UPS systems, and comprehensive systems, as well as the management of document updates for data center systems;2. Responsible for the...