Service Delivery Management
2 meses atrás
Estamos em busca de profissionais para atuar como Gerentes de Serviços , com experiência em CyberSecurity
Local: São Paulo ou Rio de Janeiro
Jornada: Presencial
Principais responsabilidades:
Conduzir Contratos prezando pelo cumprimento dos prazos e garantindo que estejam dentro dos custos preestabelecidos.
Conduzir ações estratégicas e analisar seus impactos para a empresa.
Fazer a distribuição de tarefas e possíveis remanejamentos durante a execução das atividades. Levantar métricas adequadas e apresentá-las aos stakeholders, de modo que eles acompanhem o desenvolvimento das ações voltadas aos contratos.
Ocasionalmente, trazer soluções para situações adversas que aconteçam e que podem envolver colaboradores, fornecedores ou custos.
Construir e analisar processos existentes.
Desenvolver KPIs para acompanhamento de projeto e operação. Desejável possuir experiência com operações 24/7 (SOC/NOC).
Acompanhar a evolução das atividades e o nível de produtividade dos executores.
Fazer relatórios de acompanhamento e de entrega.
Ser uma figura de liderança, passando segurança e abertura para ser o ponto focal dos envolvidos nos contratos.
Comunicar-se muito bem, para que todas as partes entendam quais são os papéis a serem desempenhados durante a execução dos contratos.
Ter agilidade para tomar decisões no dia a dia, pois, muitas vezes, os projetos sofrem modificações e é preciso saber lidar com tais situações.
Ter uma visão de médio prazo, conseguindo vislumbrar os possíveis desdobramentos dos projetos.
Acompanhar o Onbording de cliente na operação, executando atividades de acompanhamento de projetos.
Capacidade analítica para solução de problemas.
Experiência com gestão de pessoas.
Habilidades pessoais:
Fortes habilidades técnicas de identificação e resolução de problemas.
Possuir aptidão para gerir pessoas, buscando ter assertividade para alocar cada indivíduo na melhor posição, cuidando de nosso maior ativo, pessoas.
Capacidade de negociação, para negociar prazos e entregáveis com cliente.
Senso crítico, ser capaz de questionar com intuito de entender no detalhe como tudo funciona. Flexibilidade e capacidade de adaptação.
Ser resiliente.
Excelentes habilidades de comunicação, procurando sempre apoiar seus colegas em toda a organização, se mostrando aberto a compartilhar/apresentar informações e conhecimentos. Altamente motivado, com uma forte ética de trabalho e capaz de trabalhar efetivamente sob supervisão e com uma paixão por fornecer serviço de alto padrão.
Comprometido em priorizar o trabalho com base nos objetivos do negócio.
Demonstrar capacidade de pensar através de situações fora da norma e desenvolver soluções adequadas para isolar a causa raiz do problema.
Desejável:
Ter atuado em gestão de serviços para soluções de Segurança da Informação (FW, SIEM, EDR, IAM, IGA, GV, CTI, CSIRT)
Cursos e certificações em Frameworks de mercado (PMP, Security+, SCRUM, ITIL, COBIT, NIST, MITTRE, ISO2700, Privacidade) será um diferencial
Inglês Avançado será um diferencial.
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