Customer Service Representative

Há 19 horas

Brasil, BR Remote Growth Partners Tempo inteiro

Join a fast-growing company specializing in strategic business acquisitions. As a Customer Success Representative in the collections team, you will manage overdue payments, engage with customers to resolve payment issues, and ensure a positive customer experience. You'll maintain strong customer relationships, keep a tight handle on CRM tools like HubSpot and Jira, and support smooth financial processes.


Need to have qualifications:

  • 3+ years in customer service or related roles.
  • Exceptional written and verbal English communication skills.
  • Strong attention to detail and ability to maintain clean and accurate CRM records.
  • Proven problem-solving skills and ability to critically address customer situations.
  • Customer-centric mindset with a genuine ability to empathize and build trust.


Nice to have qualifications:

  • Experience in collections or payment follow-ups.
  • Hands-on experience with HubSpot for customer management.
  • Familiarity with Jira for ticketing and team collaboration.


Responsibilities:

  • Payment Follow-Ups: Reach out to customers with overdue payments and provide clear, professional options for resolution.
  • CRM Management: Keep customer records accurate and detailed for streamlined processes and reporting.
  • Customer Communication: Deliver high-quality service representative of the brand’s ethos.
  • Upselling Opportunities: Identify and act on opportunities to upsell workshops and services.
  • Collaboration: Work closely with internal teams to ensure a seamless customer experience.

Working hours:

  • Availability to work during U.S. business hours, with flexibility based on client needs.


Role ID 0110 - CSR

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