Field Support Engineer EUC Lead

3 semanas atrás


Curitiba Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

Come to one of the largest IT Services companies in the world Here you can transform your career


Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing to our success in a collaborative environment.


We are looking for an EUC Lead Field Support Engineer who wants to learn and transform their career.

Who can manage the Brazilian team and also the Argentine and Mexican teams.



Roles & Responsibilities


  • Monitor teams assigned projects to insure they are completed on time.
  • Able to execute all assigned projects quickly and efficiently with a sense of urgency.
  • Responds to customer inquiries regarding technical issues and manage escalations.
  • Support of laptops, desktops, tablets, smartphones telephony devices, printers, conference room equipment, infrastructure computing, Zoom.
  • Monitor Service Request support for HW, SW installations, moves, adds and etc. at clients site.
  • Lead a team of desktop engineers in handling all operational / escalation issue and all incidents.
  • Handle customer’s complaints and ensure customer satisfaction during closure.
  • Coordinate activities related to the desktop environment with other IT teams including testing, change management, evaluations, and implementation.
  • Perform monthly operation review & trend analysis.
  • Support of onsite and offsite meetings.
  • Manage stockroom activities
  • Collecting and analyzing historical data using statistical tools
  • Working with inventory management software to track inventory levels, set reorder points, manage purchase orders, and generate reports.
  • Determining the safety levels to reduce the risk of missing and lost devices.
  • Coordination with sales, logistics and production to streamline the inventory management process.
  • Lead the Asset Management through its full lifecycle (plan, procure, assign, inventory, retire)
  • Ownership of multiple sites wherever applicable.
  • Create and execute project work plans and revise as appropriate to meet changing needs and requirements.
  • Identify resources needed and assign individual responsibilities.
  • Manage day-to-day operational aspects of a project and scope.
  • Reviews deliverable prepared by team before passing to client.
  • Identify resources needed and assign individual responsibilities.
  • Proactively seek and communicate opportunities for improvement in both the operational and customer satisfaction aspects of the client service function
  • Establish metrics to measure efficient use of existing systems and resources
  • Activity Monitor team performance to ensure service levels and expectations are being met
  • Provide leadership/support to ensure projects are staffed appropriately and timelines are met * Manage staff of engineers including effective on-call scheduling, performance coaching as well as the creation of personal development plans identifying opportunities for improvement to insure business needs are met.
  • Work closely with field services staff to ensure proper escalation of technology issues



Technical Skills


  • Strong knowledge of desktop/laptop hardware
  • Good knowledge of Win 10, Win 11 & MS Office
  • Knowledge of Mac OS is preferred.
  • Understanding of daily operations and delivery processes
  • Application / software installation and trouble shooting.
  • Knowledge / exposure on ticketing tools (Service Now)
  • Windows system administration
  • Strong Troubleshooting Skills
  • Hardware, operating system & software knowledge of laptops, desktops & mobile devices, printers etc.
  • Working knowledge of supporting computer peripherals, like printer, scanners and non-standard devices etc.
  • Understanding of active directory, networking
  • Hardware, operating system & software knowledge
  • Strong understanding of AMDB and CMDB architecture


Completed higher education and fluency in English and Spanish



  • Curitiba, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the largest IT Services companies in the world!! Here you can transform your career!Why join TCS? Here at TCS we believe that people make a difference, which is why we live a culture of unlimited learning and full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools, contributing...

  • Field Support Engineer

    3 semanas atrás


    Curitiba, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Audiovisual Engineer

    3 semanas atrás


    Curitiba, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career! Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Maintenance Engineer

    4 semanas atrás


    Curitiba, Paraná, Paraná, Brasil NES Fircroft Tempo inteiro

    Main responsibilities:Acting with coaching, providing support to improvement projects, suggesting and monitoring interventions focused on improving the maintenance processes, in order to ensure gains in productivity and efficiency. Encourage and support the management of areas to act with a focus on continuous improvement, supporting whenever necessary....

  • Consultor financeiro

    2 meses atrás


    Curitiba, Paraná, Paraná, Brasil FEDERAL INVEST Tempo inteiro

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be be comfortable creating financial plans and cross checking work to ensure complete accuracy of information. ResponsibilitiesProvide financial planning support to clients Support investment professionals to cultivate...

  • Consultor financeiro

    2 semanas atrás


    Curitiba, Paraná, Paraná, Brasil FEDERAL INVEST Tempo inteiro

    The ideal candidate will deliver personalized investment solutions to help clients work toward their long-term financial goals. They should be be comfortable creating financial plans and cross checking work to ensure complete accuracy of information. ResponsibilitiesProvide financial planning support to clients Support investment professionals to cultivate...


  • Curitiba, Paraná, Paraná, Brasil Ewave do Brasil Tempo inteiro

    Requisitos Minimum Experience: Relevant IT professional experience from application development and maintenance/support. Ability to collaborate effectively with team members in different geographies. Excellent written (Business & Technical), verbal and listening communication skills. Strong analytical and troubleshooting skills. Technical Experience: Vast...

  • Business Analyst

    Há 3 dias


    Curitiba, Paraná, Paraná, Brasil Ewave do Brasil Tempo inteiro

    Requisitos Qualifications Bachelor's Degree in: Computer Science, Business or related field, Experience as a Business Analyst, Solutions Engineer or similar with special focus on the business aspectsof the technical solution in a global environment, Deep understanding of business analysis techniques and processes to address business requirementsfocused...

  • Business Analyst

    Há 2 dias


    Curitiba, Paraná, Paraná, Brasil Ewave do Brasil Tempo inteiro

    Requisitos Qualifications Bachelor's Degree in: Computer Science, Business or related field, Experience as a Business Analyst, Solutions Engineer or similar with special focus on the business aspectsof the technical solution in a global environment, Deep understanding of business analysis techniques and processes to address business requirementsfocused...

  • Business Analyst

    Há 22 horas


    Curitiba, Paraná, Paraná, Brasil Ewave do Brasil Tempo inteiro

    Requisitos Qualifications Bachelor's Degree in: Computer Science, Business or related field, Experience as a Business Analyst, Solutions Engineer or similar with special focus on the business aspectsof the technical solution in a global environment, Deep understanding of business analysis techniques and processes to address business requirementsfocused...


  • Curitiba, Paraná, Paraná, Brasil Ewave do Brasil Tempo inteiro

    Requisitos Qualifications Strong experience in service design or a mix of service, UX, and research design. University degree in Design, Computer Science or related design field. Demonstrated proficiency in service design practice, design thinking, business design and/oruser research. You love to work in a crossfunctional, agile & goaldriven setting, where...


  • Curitiba, Paraná, Paraná, Brasil Voxidea Tempo inteiro

    We are seeking a dynamic and empathetic Wellness Coach with a background in psychology, HR, and coaching to join our team. The ideal candidate will play a pivotal role in supporting our clients and representatives on their wellness journey through personalized coaching and guidance. As a key member of our team, you will have the opportunity to make a...

  • Subs Financial Controller

    2 meses atrás


    Curitiba, Paraná, Paraná, Brasil Wipro Tempo inteiro

    Lead cross global functional teams in developing finance strategies to support a strategic alignment with company’s Business Operations, and Corporate departments on company goals & initiatives. Manage financial goals that result in strong customer satisfaction, align with company strategy, and optimize costs and supplier relations. Influence senior...

  • Sales Operations Manager

    3 semanas atrás


    Curitiba, Paraná, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job description:Serving as liaison between client and Vendor development and operational teamProactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forwardOptimize program operations with a focus...

  • Sales Operations Manager

    2 semanas atrás


    Curitiba, Paraná, Paraná, Brasil Wipro Digital Operations and Platforms Tempo inteiro

    Role: Sales Operations ManagerLocation: Curitiba, BR (Onsite role)Job description:Serving as liaison between client and Vendor development and operational teamProactively update and flag to client emerging issues and offer actions to mitigate but also proactively share best practices to drive the global program forwardOptimize program operations with a focus...


  • Londrina, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...


  • Londrina, Paraná, Paraná, Brasil Tata Consultancy Services Tempo inteiro

    Come to one of the biggest IT Services companies in the world!! Here you can transform your career!Why to join TCS? Here at TCS we believe that people make the difference, that's why we live a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal scenario to expand ideas through the right tools,...

  • Sales & Operations Manager

    4 semanas atrás


    Curitiba, Paraná, Paraná, Brasil BCFoods Brasil Tempo inteiro

    Sales & Operations Manager Location: In site position: Curitiba, Paraná, BrazilAbout Us: BCFoods Brasil, a branch of the global leader in supplying spices, herbs, natural and dehydrated ingredients to the food industry, is seeking a dynamic and experienced Sales & Operations Manager. Our company prides itself on quality, sustainability, and innovation,...

  • Sales & Operations Manager

    4 semanas atrás


    Curitiba, Paraná, Paraná, Brasil BCFoods Brasil Tempo inteiro

    Sales & Operations ManagerLocation: In site position: Curitiba, Paraná, Brazil About Us:BCFoods Brasil, a branch of the global leader in supplying spices, herbs, natural and dehydrated ingredients to the food industry, is seeking a dynamic and experienced Sales & Operations Manager. Our company prides itself on quality, sustainability, and innovation,...

  • Snowflake Developer

    Há 5 dias


    Curitiba, Paraná, Brasil ExxonMobil Tempo inteiro

    About us At ExxonMobil, our vision is to lead in energy innovations that advance modern living and a net-zero future. As one of the world's largest publicly traded energy and chemical companies, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for. The success of our Upstream, Product Solutions and Low...