Principal Support Engineer
4 meses atrás
Important: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.
OUR MISSION
At Redwood Software we unleash human potential. We empower our customers with lights-out automation for their mission-critical business processes.
Redwood Software is the leader in full stack automation for mission-critical business processes. With the first SaaS-based composable automation platform specifically built for ERP, we believe in the transformative power of automation. Our unparalleled solutions empower organizations to orchestrate, manage and monitor their workflows across any application, service or server – in the cloud or on premise – with confidence and control.
CORE VALUES
One Team. One Redwood
Make Your Own Weather
Obsess over Customer Success
Work the Problem
Be Curious
Own the Outcome
Respect Each Other
YOUR IMPACT
We are looking for highly motivated individuals with a passion for technology to join our Technical Support department and be part of an energetic team that lives to make customers successful.
As a Principal Support Engineer, you’ll be seen as the technical expert on the product and as a referent on MFT in general. You'll help build internal enablement for customer-facing teams and work closely with our Product and Engineering team to improve our MFT products.
In this position, you will interact with tech-savvy individuals both internally (Product & Engineering) and externally (Customers & Partners), as well as business owners, so you will need to be able to have a deeply technical discussion and translate that into a high-level business discussion.
- Serve as the primary point of contact for clients seeking technical assistance with our MFT solutions.
- Diagnosed and troubleshot technical issues related to file transfer, network protocols, encryption, and databases.
- Provide expert guidance and assistance to clients in configuring, optimizing, and maintaining their enterprise MFT deployments.
- Collaborate with cross-functional teams, including Development and Product Management, to resolve escalated issues and ensure timely resolution.
- Develop and maintain technical documentation, knowledge base articles, and best practices guides for internal and external use.
- Continuously monitor and evaluate system performance, security, and scalability, identifying areas for improvement and implementing proactive measures.
- Closely work with assigned Enterprise customers to review their environments, provide insights and recommendations, review their support history a few times a year, and ensure their issues are resolved promptly.
- Exceptional problem-solving skills and the ability to thrive in a fast-paced, customer-centric environment.
- Excellent communication skills with the ability to effectively interact with clients, colleagues, and stakeholders at all levels.
- Hands-on experience with scripting languages (e.g., Python, PowerShell, Bash) for automation and customization.
- Understanding of Object-Oriented languages like JAVA or C# and the ability to read and understand code to pinpoint areas causing issues or bugs.
- Strong understanding of Software-as-a-Service (SaaS) delivery models and cloud-based architectures.
- Proficiency in network protocols, encryption algorithms, and database management systems.
- Goal Orientation/Task Dependability
- Expert knowledge of Windows/Unix
- Work Ethic, Positive Attitude, and Follow Through
YOUR EXPERIENCE
- 8+ years of experience in working with Managed File Transfer solutions.
- Extensive expertise in networking, certificates, encryption, and databases, including the ability to analyze performance-related issues on the application, network, or database.
- Detailed knowledge of TCP/IP stack, NAT, IP routing, and file transfer protocols.
- AS2, SFTP, and OFTP2 are highly desirable.
- Ability to install and troubleshoot certificate-based authentication
- Experience with Software-as-a-Service (SaaS) delivery models.
- Proficiency in scripting languages (e.g., Python, PowerShell, Bash) and knowledge of OOP (JAVA, C#)
- Ability to communicate confidently with customers using perfect written and spoken English in technically deep conversations
- Prior experience in technical support and customer service.
- Experience in troubleshooting and solving complex technical problems.
- Customer focus and advocacy, empathy, and keen attention to detail.
- 10+ years of experience in a customer or application support role, with a technology or computer science-related degree and work experience as a system administrator; development experience is a plus
- Excellent analytical skills and ability to take complex problems piece by piece until the root cause is found
- Project effective written and interpersonal communication skills, be even-tempered, and show a positive and caring attitude toward customers, including the ability to say “no” when needed.
- Huge sense of accountability to own the problem & tasks until a solution is reached
- Experience communicating between non-tech-savvy individuals and development-level experts to ensure both parties understand each other
- Certifications such as “Certified Information Systems Security Professional” (CISSP) or “Certified File Transfer Professional” (CFTP) are a plus.
*This is a contractor role processed through our Agency of Record.
-
Desktop Support Engineer
Há 1 mês
São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiroIT Desktop Support EngineerSão Paulo, BrazilJob PurposeThe EUC onsite support engineer will provide high quality technical support for all End User Computing devices (Laptop, Desktop and mobility) for Field Force staff, including leading on the resolution of incidents, problems, requests, in order to achieve high standards of customer service and deliver...
-
Principal Support Engineer
4 meses atrás
São Paulo, Brasil Redwood Software Tempo inteiroImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.OUR MISSIONAt Redwood...
-
Principal Support Engineer
2 meses atrás
são paulo, Brasil Redwood Software Tempo inteiroImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com.OUR MISSIONAt Redwood...
-
Principal Support Engineer
3 meses atrás
são paulo, Brasil Redwood Software Tempo inteiroImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at OUR MISSION At Redwood Software we unleash...
-
Principal Support Engineer
4 meses atrás
São Paulo, SP, Brasil Redwood Software Tempo inteiroImportant: We have been made aware that individuals are posing as Redwood recruiters in an attempt to deceive candidates into sharing personal information. Redwood employees will only contact you from an “@redwood.com” email domain. If you have questions or suspect an email is fraudulent, please contact us at recruitment@redwood.com . OUR MISSION At...
-
Developer Support Engineer
3 semanas atrás
São Paulo, Brasil Digibee Tempo inteiroAbout the roleWe're looking for our next Developer Support Engineer. Your mission on the team is to provide our customers with the best support service for systems integration solutions using the Digibee platform. On a typical day, you will…Support customers in the development and use of the Digibee Platform.Contribute to improve customer support by...
-
Principal Engineer
3 semanas atrás
São Paulo, Brasil Pentasia Tempo inteiroAs a Frontend Principal Software Engineer you will develop modern applications for our product by using state-of-the-art technologies. Your focus will be the execution of the technical roadmap, so code modularity, reusability & testability as well as performance tuning and monitoring will be a part of your day-to-day. Equally important, you will also provide...
-
Support Engineer
4 semanas atrás
Paulo, Brasil Softensity Inc Tempo inteiroWe're Hiring a Support Engineer, Tier 1 (Full time)! 🌍Join Softensity for a fully remote, part-time position. We're looking for an experienced LATAM-based Support Engineer with strong expertise in the IT support field.Job Requirements: -Expertise Familiarity with Windows and Mac-Aa this is a Tier 1 position is required up to 5 years of experience-Familiar...
-
Support Engineer
4 semanas atrás
são paulo, Brasil Softensity Inc Tempo inteiroWe're Hiring a Support Engineer , Tier 1 (Full time)! 🌍Join Softensity for a fully remote, part-time position. We're looking for an experienced LATAM-based Support Engineer with strong expertise in the IT support field.Job Requirements: -Expertise Familiarity with Windows and Mac-Aa this is a Tier 1 position is required up to 5 years of...
-
Support Engineer
Há 1 mês
são paulo, Brasil Softensity Inc Tempo inteiroWe're Hiring a Support Engineer , Tier 1 (Full time)! Join Softensity for a fully remote, part-time position. We're looking for an experienced LATAM-based Support Engineer with strong expertise in the IT support field. Job Requirements: -Expertise Familiarity with Windows and Mac -Aa this is a Tier 1 position is required up to 5 years of experience...
-
Desktop Support Engineer
4 semanas atrás
São Paulo, São Paulo, Brasil Sky Systems, Inc. (SkySys) Tempo inteiroAt Sky Systems, Inc. (SkySys), we are seeking a highly skilled Desktop Support Engineer to join our team. The successful candidate will be responsible for providing high-quality technical support for all End User Computing devices, including laptops, desktops, and mobility solutions, for Field Force staff.Key Responsibilities:Leading on the resolution of...
-
Designated Support Engineer
3 meses atrás
São Paulo, Brasil Databricks Tempo inteiroP-1007Databricks is looking for an experienced Designated Support Engineer with a passion for customer relations, project and account management. This role requires a self-motivated professional with a strong technical background that consistently brings a high level of commitment to customers and Databricks teammates. The ideal candidate brings strong...
-
Support Engineer
Há 1 mês
Sao Paulo, Brasil Softensity Inc Tempo inteiroWe're Hiring a Support Engineer , Tier 1 (Full time)! Join Softensity for a fully remote, part-time position. We're looking for an experienced LATAM-based Support Engineer with strong expertise in the IT support field.Job Requirements:-Expertise Familiarity with Windows and Mac-Aa this is a Tier 1 position is required up to 5 years of experience-Familiar...
-
Support Engineer
2 meses atrás
São Paulo, Brasil Ebury Tempo inteiroEbury is a hyper-growth FinTech firm, named in as one of the top 15 European Fintechs to work for by AltFi. We offer a range of products including FX risk management, trade finance, currency accounts, international payments and API integration. São Paulo Office - Hybrid: 4 days in the office, 1 day working from home As a Technical Support Engineer,...
-
Expert Support Engineer
2 meses atrás
São Paulo, Brasil Acronis Tempo inteiroAcronis is revolutionizing cyber protection—providing natively integrated, all-in-one solutions that monitor, control, and protect the data that businesses and lives depend on. We are looking for an Expert Support Engineer to join our mission to create a #CyberFit future and protect all data, applications and systems across any environment.We are looking...
-
Support Engineer
Há 1 mês
São Paulo, SP, Brasil Softensity Inc Tempo inteiroWe're Hiring a Support Engineer , Tier 1 (Full time)! 🌍 Join Softensity for a fully remote, part-time position. We're looking for an experienced LATAM-based Support Engineer with strong expertise in the IT support field. Job Requirements: -Expertise Familiarity with Windows and Mac -Aa this is a Tier 1 position is required up to 5 years of...
-
Support Engineer
Há 1 mês
Greater São Paulo Area, Brasil Softensity Inc Tempo inteiroWe're Hiring a Support Engineer , Tier 1 (Full time)! 🌍Join Softensity for a fully remote, part-time position. We're looking for an experienced LATAM-based Support Engineer with strong expertise in the IT support field.Job Requirements: -Expertise Familiarity with Windows and Mac-Aa this is a Tier 1 position is required up to 5 years of...
-
Principal Data Engineer
2 meses atrás
São Paulo, Brasil Memed Software Tempo inteiroNa Memed, estamos revolucionando a forma como médicos e pacientes interagem entre si. Armazenamos terabytes de dados de utilização da nossa plataforma para nos guiar em nossas decisões e melhorar nossos produtos, e você pode nos ajudar com isso.Como Principal Data Engineer, você será uma peça fundamental em nossa organização, trabalhando próximo...
-
Staff Technical Support Engineer
4 meses atrás
São Paulo, Brasil Lenovo Tempo inteiroDescription and Requirements The Lenovo Infrastructure Solutions Group (ISG) Premium Services Support Engineer is a critical member of the Lenovo ISG Services Delivery team. Strong technical skills, complex problem isolation skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best...
-
Agricultural Technical Support Engineer
2 semanas atrás
São Paulo, Brasil PS Contrata LTDA Tempo inteiroWe are seeking an Agricultural Technical Support Engineer to join a globally recognized Chinese company, renowned for its rapid growth in the geomatics technology sector and its strong presence in the international market. ;This professional will play a key role in delivering pre-sales, project-based, and post-sales support for agricultural machinery and...