Information Technology Support Coordinator
1 semana atrás
Come to one of the largest IT Services companies in the world Here you can transform your career
Why join TCS? Here at TCS we believe that people make a difference, which is why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal setting to expand ideas through the right tools, contributing to our success in a collaborative environment.
Seek IT Support Coordinator who wants to learn and transform their career.
In this role you will:
- Coordinate the Helpdesk team to ensure consistent and high-quality customer services, aligned with all SLAs and KPIs;
- Maintain an effective and efficient help desk, closely linked to the client's business objectives;
- Ensure the continuous improvement of the services provided to the customer;
- Provide problem management system support activities;
- Ensure the operational excellence of the Helpdesk;
- Implement and maintain staff and scheduling for Helpdesk;
- Systems engineer or technologist, in the area of information technology or related, with experience in managing service desk work teams, who meets the satisfaction levels of the support service and the deliveries necessary for measuring, maintaining, provisioning and optimizing the service;
- Needs Advance English.
What can you expect from us?
• Professional development and constant evolution of your skills, always in accordance with your interests.
• Opportunities to work outside Brazil
• A collaborative, diverse and innovative environment that encourages teamwork.
What do we offer?
TCS Benefits – Brazil:
- Health Plan
- Dental Plan
- Life Insurance
- Transportation Voucher
- Meal/Food Voucher
- Auxílio Creche
- Gympass
- TCS Cares – toll-free 0800 that provides psychological (24 hours a day), legal, social and financial assistance to members
- Partnership with SESC
- Certification Reimbursement
- TCS Free Learning Portal – Online Courses & Live Training
- Opportunity for international experience
- Discount Partnership with Universities and Language Schools
- Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire
- TCS Gems – Performance Recognition
- Xcelerate – Career platform with free mentoring
- Tata Consultancy Services is an equal opportunity employer, our commitment to diversity and inclusion drives our efforts to provide equal opportunities to all candidates who meet our required knowledge and competence needs, regardless of any socioeconomic background, race, color, national origin, religion, sex, gender identity/expression, age, marital status, disability, sexual orientation or any other. We encourage anyone interested in building a career at TCS to participate in our recruitment and selection process.
- At Tata Consultancy Services we promote an inclusive culture, always working for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity. All our opportunities are based on these principles. We think of different inclusion and social responsibility actions in order to build a TCS that respects each person. Our motto is Inclusion without exception.
At TATA Consultancy Services we promote an inclusive culture, always working for equity. This applies to Gender, People with Disabilities, LGBTQIA+, Religion, Race, Ethnicity, that is, all our opportunities are worked with these principles. We think of various inclusion and social responsibility actions, in order to build a TCS that respects individuality. Be a TCSer
#VempraTCS
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