Electronic Data Interchange Consultant
4 semanas atrás
Title: EDI Specialist
Location: Brazil or Mexico (Remote)
Duration: Long Term Contract
Responsibilities
Work with implementation teams to gather and document customer EDI requirements
Work with customers and Mastery implementation resources to coordinate EDI activities to ensure successful go live and adoption of Mastery solutions
Perform EDI data mapping, translation, transaction setup, testing, and certification
Work with customers and Mastery implementation resources to ensure EDI testing and acceptance is completed
Develop and deliver EDI KPIs that enable Mastery Customers to show their customers how they are performing
Assist with go live activities and ensure business is not disrupted
Diagnose and troubleshoot complex software issues and EDI partner interactions
Represent the Mastery brand & values during all client interactions
Manage a queue of active tickets from customers as well as partners, and route tickets appropriately to ensure appropriate resolution and customer satisfaction
Identify, communicate and escalate critical issues to appropriate internal and external parties
Work with Mastery engineering teams to build appropriate tooling to monitor and ensure the health of EDI processes and systems
Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation
Perform after-hours support as necessary for Mastery customers
Requirements
5+ years of experience working in EDI implementation, testing, certification, or support role
Expert with ANSI / ASC X12 standards
Familiarity with EDIFACT standards
Expert at transportation EDI transaction sets
Excellent problem-solving skills
Experience with Boomi, Pro EDI, Jitterbit, IBM Sterling, Orderful, or other EDI mapping and translation tools
Experience working with Kleinschmidt, Sterling Commerce, Orderful, or other value-added network providers
Excellent teamwork and communication skills
Exemplary organizational and multitasking skills
Strong ability to remain patient, listen, and empathize with customer questions and software issues
Highly motivated with the ability to learn all facets of the logistics industry and Mastery software functionality
Experience following documented processes that require Service Level Agreements with external customers
Experience with Ticketing Systems such as Jira Service Desk preferred
Software Implementation Experience a plus
Software Development Background a plus
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