EDI Consultant
Há 5 dias
Job Summary:
We are seeking an experienced Electronic Data Interchange (EDI) Consultant to join our team at Stellar Consulting Solutions, LLC. As an EDI Consultant, you will be responsible for working with implementation teams to gather and document customer EDI requirements, performing EDI data mapping, translation, transaction setup, testing, and certification, and ensuring successful go-live and adoption of EDI solutions.
Key Responsibilities:
- Work with implementation teams to gather and document customer EDI requirements
- Perform EDI data mapping, translation, transaction setup, testing, and certification
- Work with customers and implementation resources to ensure successful go-live and adoption of EDI solutions
- Develop and deliver EDI Key Performance Indicators (KPIs) to enable customers to show their customers how they are performing
- Assist with go-live activities and ensure business is not disrupted
- Diagnose and troubleshoot complex software issues and EDI partner interactions
- Represent the company brand and values during all client interactions
- Manage a queue of active tickets from customers and partners, and route tickets appropriately to ensure appropriate resolution and customer satisfaction
- Identify, communicate, and escalate critical issues to appropriate internal and external parties
- Work with engineering teams to build appropriate tooling to monitor and ensure the health of EDI processes and systems
- Troubleshoot software issues and collaborate with support teams, quality assurance, and software development for remediation
- Perform after-hours support as necessary for customers
Requirements:
- 5+ years of experience working in EDI implementation, testing, certification, or support role
- Expert with ANSI/ASC X12 standards
- Familiarity with EDIFACT standards
- Expert at transportation EDI transaction sets
- Excellent problem-solving skills
- Experience with Boomi, Pro EDI, Jitterbit, IBM Sterling, Orderful, or other EDI mapping and translation tools
- Experience working with Kleinschmidt, Sterling Commerce, Orderful, or other value-added network providers
- Excellent teamwork and communication skills
- Exemplary organizational and multitasking skills
- Strong ability to remain patient, listen, and empathize with customer questions and software issues
- Highly motivated with the ability to learn all facets of the logistics industry and EDI software functionality
- Experience following documented processes that require Service Level Agreements with external customers
- Experience with Ticketing Systems such as Jira Service Desk preferred
- Software Implementation Experience a plus
- Software Development Background a plus
Language: English (en-US)
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