Sales Support Specialist

Há 1 mês

São Paulo, Brasil Astronergy Solar Tempo inteiro

ABOUT US - Astronergy

Under the CHINT Group, Astronergy is an intelligent manufacturing enterprise focusing on photovoltaic modules. Founded in 2006, Astronergy is one of the earliest private enterprises to set foot in the PV field, its business footprints are all over 140 countries and regions in the world.

Astronergy is committed to being the most competitive photovoltaic modules supplier worldwide with its mission of creating a sustainable and net-zero carbon world with solar power. Focusing on R&D, production, and sales of high-efficiency crystalline silicon PV cells and PV modules, Astronergy has continuously launched ASTRO series high-efficiency modules. Big-size wafer tech enables both all bifacial and monofacial ASTRO series modules could be perfectly applied in all scenarios such as utility-scale power stations, commercial & industrial (C&I) PV systems, and residential PV systems.

  • 7000+ Employees Worldwide
  • 140+ Countries and Regions Where Businesses Cover
  • TOP 10 PV module Shipments among All suppliers Worldwide.
  • Tier 1 PV Module Manuafactor
  • Astronergy's Modules Winning "Outdoor Energy Yield AQM Award 2022 – Bifacial
  • Group" from TÜV Rheinland


Position : Sales Support Specialist

Business Group : LATAM

Reports to : CM - Brazil

Location : Hangzhou or Remote

Position Overview:

The Sales Support Specialist plays a critical role in the smooth operation of the sales process. This position is responsible for managing contracts, coordinating shipments, controlling payments, and maintaining strong relationships with key customers.


Key Responsibilities:

Contract Management:

Review and manage sales contracts, ensuring that all terms and conditions are accurate and met by all parties.

Maintain an organized database of all contracts, ensuring easy access and retrieval when necessary.

Coordinate with legal and finance teams to ensure compliance with company policies and regulations.

Shipment Management:

Coordinate and monitor shipments of solar panels to ensure timely and accurate delivery to customers.

Work closely with logistics providers to track shipments and resolve any issues that arise during transit.

Prepare and manage import/export documentation, ensuring compliance with international trade regulations.

Payment Control:

Oversee the payment process, ensuring timely and accurate invoicing to customers.

Monitor accounts receivable, follow up on outstanding payments, and resolve any payment discrepancies.

Coordinate with the finance team to manage payment terms and conditions in line with company policies.

Customer Relationship Management:

Act as the primary point of contact for key customers, addressing any inquiries or concerns they may have.

Build and maintain strong relationships with customers, ensuring their satisfaction throughout the sales and after-sales process.

Provide regular updates to customers on their orders, shipments, and any other relevant information.

After-Sales Support:

Assist customers with delivery schedules, ensuring that their expectations are met and that any issues are promptly addressed.

Handle all aspects of after-sales service, including warranty claims, product returns, and technical support coordination.

Collaborate with other departments, such as production, logistics, and finance, to ensure a seamless after-sales experience for customers.


Equal Employment Opportunity

Astronergy (The Company) is committed to providing all the employees an equal and fair working and living environment without any intimidation, abuse, exploitation or sexual assault. No employee shall be subject to any form of discrimination and insultation

for any reason such as geographical origin. No employee shall be subject to any discrimination due to skin color, ethnicity, religion, gender, age, sexual orientation or disability in any of the labor practices including hiring, promotion, wage and work assignment.

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