Field Services Senior Manager

Encontrado em: Appcast Linkedin GBL C2 - 1 semana atrás


São Paulo, Brasil Unisys Tempo inteiro

Hybrid position in São Paulo.


Required Skills:

  • Bachelor's degree in IT area.
  • Strong Field Service background with at least 5 years leadership experience
  • Fluency in English and Spanish is required.
  • Success in working in a global environment
  • Analytical skill
  • Demonstrated ability to lead a cross-functional, multi-location team
  • Business and Financial Acumen
  • Ability to manage people effectively; strong leadership skills
  • Demonstrated success in the management of projects Experience in the use of process design and re-engineering techniques as well as project management methodology, including familiarity with strong ITIL concepts and best practices.
  • Willingness to travel


What success looks like in this role:

  • The Global Field Service Tower Lead role enhances customer satisfaction by ensuring effective contractual service delivery from Field Service and acts as an advocate for the account(s) assigned, while ensuring superior financial performance. The Global Field Service Tower Lead is closely aligned to the Service Delivery Executive/Service Delivery Manager and to the needs of the client. The role serves as an interface point for issues related to current services and is accountable for improvement opportunities in the Field (CSIIP). Additionally, the Global Field Service Tower Lead will be accountable for SLA, Cost and CSAT performance globally. Further, he/she will interface across the Service Towers around the globe, to deliver a solid experience to the customer.
  • You will have opportunity to actively participates in client status calls
  • Ensure continuous process improvements to support improved performance levels.
  • Responsible for account cost management as related to the FS operations (includes Logistics)
  • Responsible for CSAT as it relates to Field services Ensure new services are supported consistently across Field Services, working closely with program manager of new projects, thus ensuring effective change management resulting in readiness for execution.
  • Manage and improve the costs of delivering Field Service Collaborate with Service Delivery Executive/Manager to ensure customer satisfaction and contractual service level attainment, while meeting financial goals
  • Collaborate across Service Towers in handling and responding to client issues, account problem analysis and making requested service improvements.
  • Act as primary point of contact for Field Services’ CSIIP activities to the client
  • Serve as the Field Service expert to the Program Management Office – Supports the Client Account Executive.
  • Tools and Technologies: Office/Oulook
  • Team environment: You will be in charge of a minimum of 10 people and Indirectly all the team in Brazil Field Services


  • Field Services Senior Manager

    Encontrado em: Talent BR 2A C2 - 1 semana atrás


    São Paulo, Brasil Unisys Tempo inteiro

    Hybrid position in São Paulo.Required Skills:Bachelor's degree in IT area.Strong Field Service background with at least 5 years leadership experienceFluency in English and Spanish is required.Success in working in a global environmentAnalytical skillDemonstrated ability to lead a cross-functional, multi-location teamBusiness and Financial AcumenAbility to...

  • Field Services Senior Manager

    Encontrado em: Whatjobs BR C2 - 2 semanas atrás


    São Paulo, Brasil Unisys Tempo inteiro

    Hybrid position in São Paulo. Required Skills: Bachelor's degree in IT area. Strong Field Service background with at least 5 years leadership experience Fluency in English and Spanish is required. Success in working in a global environment Analytical skill Demonstrated ability to lead a cross-functional, multi-location team Business and Financial...


  • São Paulo, SP, Brasil Unisys Tempo inteiro

    Hybrid position in São Paulo. Required Skills: Bachelor's degree in IT area. Strong Field Service background with at least 5 years leadership experience Fluency in English and Spanish is required. Success in working in a global environment Analytical skill Demonstrated ability to lead a cross-functional, multi-location team Business and...

  • Field Services Senior Manager

    Encontrado em: Jooble BR C2 - 1 semana atrás


    São Paulo, SP, Brasil Unisys Tempo inteiro

    Hybrid position in São Paulo. Required Skills: Bachelor's degree in IT area. Strong Field Service background with at least 5 years leadership experience Fluency in English and Spanish is required. Success in working in a global environment Analytical skill Demonstrated ability to lead a cross-functional, multi-location team Business and...

  • Field Services Senior Manager

    Encontrado em: Adzuna BR C2 - 1 semana atrás


    São Paulo, Brazil, BR Unisys Tempo inteiro

    Hybrid position in São Paulo. Required Skills: Bachelor's degree in IT area.Strong Field Service background with at least 5 years leadership experienceFluency in English and Spanish is required.Success in working in a global environmentAnalytical skillDemonstrated ability to lead a cross-functional, multi-location teamBusiness and Financial...

  • Field Service Manager

    Encontrado em: Talent BR C2 - 1 semana atrás


    São José dos Campos, Brasil Raytheon Technologies Tempo inteiro

    Unspecified Coordinate product service evaluations, aircraft software upgrades, field campaigns, retrofits and other remedial programs on Collins hardware in service with customers’ fleets. Document customer expectations, fleet health and technical issues raised during customer visits in periodic written customer contact reports. Collect and...


  • São Paulo, Brasil Unisys Tempo inteiro

    Hybrid position in São Paulo. Required Skills: Bachelor's degree in IT area.Strong Field Service background with at least 5 years leadership

  • Senior Region Manager

    Encontrado em: Whatjobs BR C2 - Há 5 dias


    São Paulo, Brasil Monster Energy Tempo inteiro

    Position Summary: The Senior Region Manager (Senior RM or S.RM) at Monster Energy Company will create and manage all sales/revenue generating activities and relationships with retailers, senior distributor leaders and broker representatives in the assigned territory. The main role is to increase top line sales revenue while maintaining bottom-line...

  • Senior Region Manager

    Encontrado em: Talent BR C2 - 1 semana atrás


    São Paulo, Brasil Monster Energy Tempo inteiro

    Position Summary: The Senior Region Manager (Senior RM or S.RM) at Monster Energy Company will create and manage all sales/revenue generating activities and relationships with retailers, senior distributor leaders and broker representatives in the assigned territory. The main role is to increase top line sales revenue while maintaining bottom-line...


  • Sao Paulo, Brasil FM Global Tempo inteiro

    **Overview**: We are looking for a Field Engineering Assistant (FEA) to work for FM Global in São Paulo. The FEA’s main responsibility is to assist Field Engineers (FEs) in maximizing their time with our clients. They organize and schedule field engineering visits, monitor to ensure completion of all risk evaluations, maintain statistics and performance...


  • São Paulo, Brasil Start2 Group Tempo inteiro

    Start2 Group seeks a highly driven, passionate team-player to join our Americas Team in Sao Paulo, Brazil as Senior Manager, South America.Start2

  • Pmo Sap Pleno

    Há 5 dias


    São Paulo, Brasil Assurance IT Tempo inteiro

    ⚠ 📢 *ASSURANCE IT* contrata *SERVICE MANAGER PLENO/SÊNIOR**SERVICE MANAGER SAP PLENO / SÊNIOR* (02 vagas)Alocação por tempo indeterminado.Atuação

  • Marketing Intelligence and Sourcing Senior Manager

    Encontrado em: Whatjobs BR C2 - Há 6 dias


    São Paulo, Brasil Talenses Tempo inteiro

    A large multinational company based in São Paulo is looking for a new senior manager executive. This role will be responsible to source new suppliers in Brazil to mitigate risks in the supply chain and this person will also be responsible to produce reports with procurement guidance to the senior leadership of the company. Fluent english is mandatory and a...

  • Field Service

    1 semana atrás


    São Paulo, Brasil Crown Iron Works Tempo inteiro

    JOB SUMMARY:The Field Service (Process) Engineer is a facilitator of onsite training, evaluation, and inspections of our customer’s plants for all


  • São Paulo, Brasil Crown Iron Works Tempo inteiro

    Position Summary:This is a unique opportunity to join CPM as a Field Service Engineer. This position will be located in São Paulo. This is an

  • Service Manager Sênior

    Encontrado em: Talent BR 2A C2 - 1 semana atrás


    São Paulo, Brasil OCTEA Tempo inteiro

    Confiança, Governança, Inovação e Eficiência!!! Se estes valores fazem sentido para você, então você é a pessoa certa para integrar ao time da Octea, a primeira empresa a oferecer o conceitode Hub de Eficiência e Saving as a Service para o Mercado!!#SomosOctea! Venham fazer parte deste timaço!!Para a vaga de Service Manager você precisará ser um...

  • Service Manager Sênior

    Encontrado em: Whatjobs BR C2 - 1 semana atrás


    São Paulo, Brasil OCTEA Tempo inteiro

    Confiança, Governança, Inovação e Eficiência!!! Se estes valores fazem sentido para você, então você é a pessoa certa para integrar ao time da Octea, a primeira empresa a oferecer o conceito de Hub de Eficiência e Saving as a Service para o Mercado!! #SomosOctea! Venham fazer parte deste timaço!! Para a vaga de Service Manager você precisará...

  • Service Manager Sênior

    Encontrado em: Appcast Linkedin GBL C2 - 1 semana atrás


    São Paulo, Brasil OCTEA Tempo inteiro

    Confiança, Governança, Inovação e Eficiência!!! Se estes valores fazem sentido para você, então você é a pessoa certa para integrar ao time da Octea, a primeira empresa a oferecer o conceitode Hub de Eficiência e Saving as a Service para o Mercado!!#SomosOctea! Venham fazer parte deste timaço!!Para a vaga de Service Manager você precisará ser um...

  • Senior Product manager

    Encontrado em: beBee S BR - 2 semanas atrás


    São Paulo, Brasil TYMY BRASIL TECNOLOGIA LTDA Tempo inteiro

    Área e especialização profissional: Informática, TI, Telecomunicações - Programador / DesenvolvedorNível hierárquico: GerenteLugar de trabalho: São Paulo, SPRegime de contratação de tipo CooperadoJornada Período IntegralAbout TYMY: TYMY is a white-label modular platform that engages and aggregates an agent network exclusively for each Partner. By...

  • Senior Product Manager

    Encontrado em: Talent BR C2 - 1 semana atrás


    São Paulo, Brasil Mind Source Brasil Tempo inteiro

    About:Our clientis modular platform that engages and aggregates an agent network exclusivelyfor each Partner. By motivating agents to sell partner products, unifies theminto a cohesive ecosystem. Our platform enables international clients in thebanking, telecom, and insurance sectors to automate their operations with theagent network, driving increased...