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Head of Customer Success

4 meses atrás

Greater São Paulo Area, Brasil Kaptas Tempo inteiro

Oportunidade para trabalhar em uma empresa de IA - Inteligência Artificial


RESPONSABILIDADES


  • Gestão Completa do Atendimento: Supervisão da área de atendimento ao cliente, incluindo contratações, desligamentos e liderança de equipe
  • Controle de Qualidade: Garantir a manutenção dos padrões de qualidade no atendimento, realizando avaliações constantes e implementando melhorias
  • Otimização de Processos: Identificar gargalos e oportunidades para otimizar processos e aumentar a eficiência operacional
  • Análise de Dados: Utilizar dados para melhorar decisões estratégicas, aumentar a eficiência e eficácia do atendimento
  • Desenvolvimento de Equipe: Treinar e desenvolver membros do time em todos os níveis da operação de atendimento, desde o atendente até outros líderes


REQUISITOS


  • Capacidade Analítica Forte: Habilidade para interpretar dados e aplicá-los na melhoria contínua do serviço de atendimento
  • Habilidades de Comunicação: Excelente comunicação escrita e verbal
  • Liderança: Capacidade de liderar por exemplo, inspirando e motivando a equipe
  • Foco no Cliente: Comprometimento com a ****satisfação do cliente e melhoria constante do serviço de atendimento
  • Ensino superior completo: Ensino superior completo em engenharia, administração ou economia
  • Disponibilidade para trabalhar presencialmente: Disponibilidade para trabalhar no escritório na Faria Lima em São Paulo cinco vezes por semana
  • Relacionamento Interpessoal: Manter e promover um bom relacionamento tanto com clientes quanto com a equipe, sendo um exemplo de comunicação efetiva
  • Experiência em Gestão de Atendimento ou consultoria


DIFERENCIAIS


  • Conhecimento do Mercado de IA - Inteligência Artificial : Entendimento específico do setor de Tecnologia e IA e suas particularidades
  • Experiência com Gestão de Pessoas: Habilidade comprovada em gerenciar equipes e desenvolver talentos