Customer Success Management Career

2 semanas atrás

Sao Paulo, Brasil Genesys Tempo inteiro

Build something new with a world-class team.

At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you?

Job Summary & Description - see below

Job Title: gCSM Customer Success Manager

Department & Team: Customer Success & Services; gCSM Team

Reports to: Jessica Bobbitt

Location: Brazil

Position Overview

The Global CSM Team (gCSM) consists of Customer Success Managers working in a collaborative, team-based approach to deliver Customer Success for a large number of smaller customers. The engagement model the gCSM team applies is a proactive, needs-based approach utilizing data, systems, playbooks, personal and 1-to-Many delivery modes. Customer Success Manager (gCSM) works with Genesys Cloud customers and partners in the SMB segments to improve product adoption, drive value realization and manage revenue retention through timely renewals.

The gCSM orchestrates the customer journey using pre-defined methodologies, self-service, and blending automation with personal touch to deliver customer success to a large number of customers.

They work closely with related functions in Genesys to ensure customer onboarding, retention, and product adoption.

Responsibilities / Job Duties

In this role, the primary responsibilities will include (but are not limited to):

- Work collaboratively with the customer success team to ensure the success of a large portfolio of Customers. This includes working closely with related functions in Genesys and in Partner organizations to ensure customer onboarding, retention, and product adoption
- Proactively monitor the overall health of the portfolio as it relates to customer engagement and customer success
- Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the gCSM, partners, and customers can achieve mutual success)
- Engage with partners to deploy adoption plan evolving over time with business outcomes
- Link and prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
- Drive customer references and encourage customer advocacy measures (e.g., GCAP program)
- Support the Onboarding Specialist function to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible
- Collaborate with Renewal Manager and Partners when applicable in order to meet on-time renewals

Required Qualifications
- Minimum 5 years experience in a technology-related field
- Prior experience as a CSM or in a direct customer facing role
- Language Fluency: English and at least one of the following, Spanish, Portuguese
- University Degree in a technology or business-related field, or equivalent experience
- Experience in working with a team to identify process failures and improvements, and

continuously improve business processes
- Strong ability to build relationships and proactive engagement using digital touch capabilities
- Ability to manage/multi-task multiple actions across assigned customer base
- Ability to thrive in a dynamic environment
- Excellent interpersonal, and presentation skills - both written and verbal
- Positive attitude and high willingness to learn
- Experience with productivity tools including PowerPoint/Excel/Word, CRM tools including Salesforce, Gainsight, and online communities
- Travel

  • Customer Success Account Mgmt

    Encontrado em: Whatjobs BR C2 - 2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Account Mgmt

    Encontrado em: Talent BR C2 - 2 semanas atrás

    Sao Paulo, Brasil Microsoft Tempo inteiro

    Overview Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where...

  • Customer Success Partner

    Há 4 dias

    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** **Who you’ll become** Customer Success Partner (CSP) Responsibilities: Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and expansion plans, and delivery of Cloud Success Services to ensure consumption and product adoption growth within...

  • Customer Success Executive

    Há 6 dias

    Sao Paulo, Brasil Actum Lab North America Inc. Tempo inteiro

    **Customer Success Executive (Remote)** Floori is looking for a customer-oriented, empathetic, and driven individual to join our team as a Customer Success Representative. In this crucial role, you'll act as the key point of contact for our customers, fostering strong relationships, understanding customer goals, and enabling them to maximize their return on...

  • Specialist Customer Success Partner

    Há 7 dias

    Sao Paulo, Brasil SAP Tempo inteiro

    **We help the world run better** **Specialist Customer Success Partner**: - SAP Academy for Customer Success **-** Brazil** **Who you’ll become** Specialist Customer Success Partner (S-CSP) Responsibilities: Daily management of assigned cloud customer accounts. This includes account management strategies, developing and managing engagement and...

  • Customer Success Manager

    Há 4 dias

    Sao Paulo, Brasil Netskope Tempo inteiro

    **About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...

  • Manager, Customer Success

    Encontrado em: Talent BR C2 - Há 3 dias

    São Paulo, Brasil MongoDB Tempo inteiro

    MongoDB is looking for an experienced and results-oriented people leader to help grow our Customer Success program out of Austin, Dallas or Atlanta. You will play a key role in the growth and success of MongoDB, our customers and CS team members. Your team will be working directly with our customers, and you’ll help develop an outstanding program in one of...

  • Analista de Customer Success Sr

    Há 2 dias

    Sao Paulo, Brasil Serasa Tempo inteiro

    Analista de Customer Success Sr. - Full-time - Employee Status: Regular - Role Type: Hybrid - Department: Information Technology & Systems - Schedule: Full Time **Company Description**: Somos uma empresa global, líder em serviços de informação, conhecida no restante do mundo como Experian. Nos grandes momentos da vida, como a compra de um carro, a ida...

  • Customer Success Specialist

    Encontrado em: Adzuna BR C2 - Há 3 horas

    São Paulo, Brazil, BR Cropin Tempo inteiro

    Location: BrazilJob SummaryThe Senior Specialist will proactively engage with customers to provide strategic and tacticalguidance to them in order to increase the value they acquire from CropIn's suite of products.you will be responsible for working directly with customers to drive customer satisfaction and toensure that they are successful and delighted...

  • Customer Success Specialist

    39 minutos atrás

    São Paulo, SP, Brasil Cropin Tempo inteiro

    Location: Brazil Job Summary The Senior Specialist will proactively engage with customers to provide strategic and tactical guidance to them in order to increase the value they acquire from CropIn's suite of products. you will be responsible for working directly with customers to drive customer satisfaction and to ensure that they are successful...

  • Customer Success

    Há 4 dias

    Sao Paulo, Brasil RH EM ACAO Tempo inteiro

    Gestão do suporte ao cliente **objetivo de reter os clientes já existentes** e, com isso, preservar a receita. **responsável por garantir a satisfação do cliente** com o que foi vendido a ele. **evitar que os clientes rompam contrato com a marca** e, assim, se aproximarem da sua marca.Relatório sobre tendências da experiência do cliente trabalhar...

  • Customer Success Director

    Há 3 dias

    Sao Paulo, Brasil Intelipost Tempo inteiro

    Nossa Área de Customer Success é responsável por garantir que nossos clientes utilizem da força de nossas soluções para irem cada vez mais longe. Se você curte desafios e é movido por resultados, este é o lugar certo para você! A missão da Equipe de Customer Success é conhecer profundamente os nossos clientes e suas operações, atuar para que...

  • Customer Success

    Há 5 dias

    Sao Paulo, Brasil Camisetas Rápido Tempo inteiro

    **Venha ser nosso Customer Success na Camisetas Rápido!** A **Camisetas Rápido**, líder em personalização de camisetas de alta qualidade com entrega para todo o Brasil, está em busca de um(a) profissional de Customer Success apaixonado(a) por proporcionar experiências excepcionais aos clientes. Com clientes espalhados por todo o Brasil, somos...

  • Customer Success Specialist BR

    Encontrado em: Adzuna BR C2 - Há 7 dias

    São Paulo, São Paulo, Estado de São Paulo, Brasil Reservamos Tempo inteiro

    About Reservamos: We believe that technology is revolutionizing travel for the better. Back in 2014 at MIT, we decided to start our Company journey by focusing on bus travel.Why bus?easy, the bus sector is the largest mode of transportation in the Americas. Passenger volume is estimated at over 10Bn passengers per year, 13x that of air sector volume. Yet...

  • Customer Success Manager

    Há 4 dias

    Sao Paulo, Brasil Ultimate Asset Tempo inteiro

    This listed technology company is going through a huge and exciting phase of commercial growth, and ‘Ultimate Asset’ are again helping them hire more experts into their Customer Success team. Having spent the last 2 years scaling their platform globally to enable thousands of advertisers to massively improve the impact of their media budgets, they are...

  • Customer Success Manager

    Há 2 dias

    Sao Paulo, Brasil Genesys Tempo inteiro

    Build something new with a world-class team. At Genesys, we allow our employees to make their mark by entrusting them to make decisions and do what they’ve been hired to do: their very best. Your potential is waiting; why are you? Position Purpose The goal of this CSM role is to establish a life-long relationship between Genesys and Genesys’ customers...

  • Analista de Customer Success

    1 semana atrás

    Sao Paulo, Brasil Satellitus Tempo inteiro

    **Sobre a vaga**: Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço. É mais comum nas empresas de software por assinatura (SaaS), que têm mais resultados se os clientes usam mais e melhor o software, evitando cancelamentos. **O que você vai fazer?** - Analisar a...

  • Customer Success Manager

    Há 7 dias

    São Paulo, Brasil Gupy Tempo inteiro

    DESCRIÇÃO DA VAGABuscamos uma pessoa Analista de Customer Success Contas Enterprise para transformar a empregabilidade do Brasil com o time da

  • Estágio Customer Success

    Há 6 dias

    Sao Paulo, Brasil Doctor Saúde Tempo inteiro

    Oportunidade de Estágio em Customer Success **Local**: São Caetano do Sul, SP **Responsabilidades**: Suporte ao Cliente: Auxiliar no atendimento e suporte aos clientes, respondendo dúvidas, solucionando problemas e garantindo a satisfação do cliente. Onboarding de Clientes: Colaborar no processo de integração de novos clientes, garantindo que...

  • Customer Success Analyst

    3 semanas atrás

    Sao Paulo, Brasil Satellitus Tempo inteiro

    Customer Success Manager (CSM) é o profissional que realiza o atendimento das empresas clientes e as orienta no uso do produto ou serviço. É mais comum nas empresas de software por assinatura (SaaS), que têm mais resultados se os clientes usam mais e melhor o software, evitando cancelamentos. **O que você vai fazer?** - Analisar a saúde da carteira; -...