Part-time English-speaking Technical Support Representative
Há 14 horas
Join our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote part-time position.Start date: 05.01.2026Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest) (around 8-10 shifts per month)Proactively ensure uninterrupted coverage of colleagues’ workinghours, including night shifts, in response to client requests, particularlyduring vacations, sick leave, or other absences. All substitutions will bediscussed 24-48h upfront.At Mindy-Support you have great opportunity to get:Experience in the international company working with people around the globe;Compensation – Rates $5/hours, one 12 hours shift - $60Training will be provided by the company and the client;20 paid days of vacations and 10 days of sick leaves per year;Management's attention, support and motivation.Your responsibilities:● Politely respond to customers’ inquiries in a timely manner;● Support with technical questions;● Cooperate with development and QA teams to resolve theissues from customers;● Analyze customer requests and suggest improvements● Develop healthy Customer Relationship● Keep clients engaged and regularly using products● Constant follow up on clients and leads: service usage,issues, renewals● Maintain a detailed understanding of Valo Motion services,assist customers with questions and suggest the bestsolutions for their needs● Build customer loyalty and retention● Resolve customer issues● Review customer complaints and concerns and seek toimprove all aspects of the customer experience with ValoMotion● Build Trust and Transparency with Clients● Onboards new clients via WhatsApp / Google MeetYou are our perfect candidate if you:Proficiency in written English at the C1 level;Experience with Windows OS will be an advantage;Prior experience in Customer Support , demonstrating a track record of proficiently managing customer relationships and addressing their needs would be a plusStrong problem-resolution skills;Ability to handle sensitive customer information with confidentiality and discretion;Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;Ability to remain focused while working remotely.Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.We will be glad to welcome you to our team. Grow your career with Mindy-Support
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Brazil Mindy Support Tempo inteiroJoin our fast growing company as a Customer Support Agent (with English C1 language skills).It is a remote full-time position.Start date: 05.01.2026Schedule: 8 AM - 8 PM; 8 PM - 8 AM CET, 24/7, day and night shifts. (2 by 2. Two working days, followed by two days of rest)At Mindy-Support you have great opportunity to get:Experience in the international...
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