Client Advisor

3 semanas atrás


Rio de Janeiro, Rio de Janeiro, Brasil Burberry Limited Tempo inteiro
INTRODUCTION

At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.

We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.

JOB PURPOSE

The Client Advisor builds relationships with Burberry's new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

A proven track record in delivering sales and exceeding targets

Previous experience in Clientelling

A strong interest in fashion, art and culture

Strong product knowledge and good understanding of store retail operations

Understanding of competitor products

Experience in working as part of a team

Fluent in local language; English proficiency is desirable

Other language knowledge is desirable

Demonstrates Confidence, Curiosity, Conviction, and Care

Enjoys being part of a team

Energetic, Pro-active and self-motivated

Detail-oriented and creative with a passion for selling

Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels

Results driven and commercial mindset

Flexible, collaborative and adaptable approach to work

MEASURES OF SUCCESS

Individual sales performance and KPI's (Appointments, UPT, ATV & AUR)

Service targets (Guest Experience, Net promoter score)

New client acquisition (conversion and retention)

Number of appointments held on a monthly basis

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.

Posting Notes: Brazil || Not Applicable || Rio de Janeiro || RETAIL OFFLINE || MAINLINE || n/a ||




  • Rio de Janeiro, Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a Sr. QHSE Analyst to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company.This person will support the QHSE team to assure conformity with the Brazilian regulations, with the system of the company and with the best practices on the SMS industry.JOB RESPONSIBILITIES Contribute to the prevention of accidents...

  • Senior Corporate Lawyer

    3 semanas atrás


    Rio de Janeiro, Rio de Janeiro, Brasil norskhydro Tempo inteiro

    Hydro is a fully integrated aluminium company with 32,000 employees in 40 countries on all continents, combining local expertise, worldwide reach and unmatched capabilities in R&D. In addition to production of primary aluminium, rolled and extruded products and recycling, Hydro also extracts bauxite, refines alumina and generates energy to be the only 360°...


  • Rio Grande, Rio Grande do Sul, Rio Grande do Sul, Brasil EQI INVESTIMENTOS Tempo inteiro

    Quer seguir carreira como assessor de investimentos, uma das carreiras mais promissoras do mercado financeiro, e não sabe por onde começar?O Programa Formação de Assessores da EQI te oferece uma excelente oportunidade.Ajudamos desde a etapa de certificação CPA-20 até a construção de uma carteira de clientes saudável e em crescimento.E você não...

  • Client Advisor

    3 semanas atrás


    Rio de Janeiro, Brasil Burberry Tempo inteiro

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.- We aim to provide an environment...


  • Rio de Janeiro, Brasil Groupe Kering Tempo inteiro

    Summary Role Mission The Gucci Senior Client Advisor is responsible for providing our customers with exceptional service by meeting their individual needs and expectations, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client...


  • Rio de Janeiro, Brasil Groupe Kering Tempo inteiro

    Summary Role Mission To provide customers with top quality service by meeting their needs and expectations as well as to increase the brand loyalty by communicating as “Gucci ambassador" the philosophy and the culture of the Brand **Job Description**: Key Accountabilities - Serve customers accordingly with Gucci selling ceremony - Provide exceptional...


  • Rio de Janeiro, Brasil HR4 Human Resources Tempo inteiro

    **Description**: **Modalidade de Contratação**:Temporária **Local de Trabalho**: Village Mall - Barra da Tijuca/RJ **Horário de Trabalho**:6x1 Disponibilidade de horário **Atividades**: Empresa do Varejo de Luxo busca profissional para atuar como Client Advisor. - Realizará venda consultiva, oferecendo uma experiência diferenciada no atendimento ao...


  • Rio de Janeiro, Brasil Enertis Applus+ Tempo inteiro

    **Enertis Applus+** is a global consulting and engineering firm, leader in the renewable energy and storage solutions sector. We are present in more than 65 countries, and participate in different industry associations. Our experience and know-how guarantees solutions adapted to our clients' challenges and problems. We pursue excellence by ensuring the...

  • Control Room Operator

    3 semanas atrás


    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a Control Room Operator to work on a Permanent position in Rio de Janeiro with an Oil and Gas Company. JOB RESPONSIBILITIES   Watch CCR screens and panels continuously. Respond alarms in accordance with SOPs. Apply inhibition at safety system in accordance with procedure, risk assessment and after duly authorization. Support the...


  • Rio de Janeiro, Brasil Equinix Tempo inteiro

    Líder Técnico de Cloud A Equinix é a empresa global de infraestrutura digital, operando mais de 245 data centers em todo o mundo e fornecendo interconexões para todas as principais nuvens e redes. As empresas precisam de um lugar para simplificar e reunir uma infraestrutura fragmentada e complexa que abrange ambientes de nuvem privada e pública. Nossa...


  • Rio de Janeiro, Brasil Arklok Tecnologia Tempo inteiro

    Vem ser parte do nosso time na Arklok! Se você tem sede de crescimento, está sempre na busca por novos aprendizados e adora lidar com pessoas, segura essa: estamos com uma vaga aberta para atuar como Técnico de Campo Jr. É a sua chance de alçar voos mais altos e desenvolver a sua carreira! Curtiu até aqui?! Então se inscreva e não perca...

  • Intern - Naval Architecture

    1 semana atrás


    Rio de Janeiro, Brasil DNV Tempo inteiro

    Local Unit & Position Description: Energy Systems division is searching for ** Intern** to the Technical Advisory team to perform the main tasks as below: Technical Development in: Structural and stability analysis for floating strutures Hydrodynamic analysis Mooring analysis Support on resource planning for inspection activities; Support on technical...

  • HSE Specialist

    3 semanas atrás


    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a HSE Specialist to work on a permanent contract with a major Oil & Gas Company in Rio de Janeiro. Professional with extensive knowledge in the offshore area, for EPIC projects for maritime installations, with a hands-on profile, excellent communication skills, mediation, knowledge of the Petrobras system, participation in supervisory...


  • Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a Sr. QHSE Analyst to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company. This person will support the QHSE team to assure conformity with the Brazilian regulations, with the system of the company and with the best practices on the SMS industry. JOB RESPONSIBILITIES  - Contribute to the prevention of...


  • Rio de Janeiro, Brasil DNV Tempo inteiro

    Local Unit & Position Description: Energy Systems division is searching for ** Intern** to the Technical Verification team, focused on Offshore, Mid and Downstream market, to perform the main tasks as below: Technical Verification of: Control Panels Electrical Equipment SURF and pipeline structures Subsea equipment Pressurized equipment Offshore...

  • Mechanic

    2 semanas atrás


    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a Mechanic to work on a Permanent position in Rio de Janeiro with an Oil and Gas Company. JOB RESPONSIBILITIES   Realizar as atividades diárias de manutenção garantindo a conformidade com o Programa de Manutenção Corretiva e Preventiva da Empresa; • Realizar tarefas de manutenção e instalação de equipamentos em...

  • Gerente de Base I

    3 semanas atrás


    Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift está buscando um Gerente de Base I para um contrato permanente em Niterói – RJ, com uma empresa multinacional do setor de Óleo &Gás. DESCRIÇÃO DE CARGO Gerenciar todas as ações relacionadas às operações da Base, liderando as equipes da garantia da manutenção e desenvolvimento da política de QSMS; Identificar as necessidades...

  • Account Manager

    3 semanas atrás


    Rio de Janeiro, Brasil Zyte Tempo inteiro

    **About Us** At Zyte, we eat data for breakfast and you can eat your breakfast anywhere and work for Zyte. Founded in 2010, we are a globally distributed team of over 230 Zytans working from over 28 countries who are on a mission to enable our customers to extract the data they need to continue to innovate and grow their businesses. We believe that all...

  • Tax Analyst

    Há 7 dias


    Rio de Janeiro, Brasil Petra Group Tempo inteiro

    **Informações da vaga**: Indústria **Mineração** *** Categoria **mining & metals** *** Cidade **Rio de Janeiro** *** Estado/Província **Rio de Janeiro** *** **Brasil** *** CEP/Código postal **20000-000** *** **Descrição da vaga**: - ACOUNTABILITIES- An overriding commitment to health, safety, environmental responsibility and sustainable...

  • Senior Associate

    Há 7 dias


    Rio de Janeiro, Brasil Connor Consulting Tempo inteiro

    **Software License Compliance - Senior Associate** **Overview**: Connor Consulting International provides highly specialized accounting and advisory solutions to ensure contract, license, and royalty compliance. The company has experienced enormous growth since its inception in 2009. The practice has more than doubled in size every year and is presently...


  • Rio de Janeiro, Brasil Lloyd's Register Tempo inteiro

    What we’re looking for Bring your Class society, offshore certification, and engineering skills to our Marine and Offshore Surveyor role. We are seeking to add a Marine and Offshore Senior Surveyor to support our expanding business in Brazil. The focus for this role will be to support existing ship surveys in the North and Northeast areas in...


  • Rio de Janeiro, Brasil Lloyd's Register Tempo inteiro

    What we’re looking for Bring your Class society, offshore certification, and engineering skills to our Marine and Offshore Surveyor role. We are seeking to add a Marine and Offshore Senior Surveyor to support our expanding business in Brazil. The focus for this role will be to support existing ship surveys in the North and Northeast areas in Brazil,...


  • Rio de Janeiro, Brasil Airswift Tempo inteiro

    Airswift is seeking a Sr. Project Finance Accounting to work on a permanent contract in Rio de Janeiro with a major Oil & Gas Company. JOB RESPONSIBILITIES Provide daily support to the project team on matters related to the budget; Ensure full understanding of the contract and project scope; Analyze the handover budget; Prepare the cost...