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Field Service Engineer III

3 meses atrás

São Paulo, São Paulo, Brasil Danaher Tempo inteiro

Leica Biosystems' mission of "Advancing Cancer Diagnostics, Improving Lives" is at the heart of our corporate culture. We're a global leader in cancer diagnostics with the most comprehensive portfolio from biopsy to diagnosis. Our easy-to-use and consistently reliable offerings help improve workflow efficiency and diagnostic confidence. Our associates know that every moment matters when it comes to cancer diagnostics. When you come to work, you're helping develop solutions that enable accurate diagnoses to turn anxiety into answers. Join our diverse, global team of talented people, and be inspired to grow every day.

Leica Biosystems is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges.

Leica Biosystems is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Position Summary

The Field Service Engineer III will provide technical service and support (installation, repair, and maintenance) on equipment within the company. She/He will conduct operation training to the users after installation and will handle customer complaints according to related process. The Field Service Engineer will be responsible for the technical reports, to control the spare parts under own possession and to request the items necessaries to solve the customer's issues. The position has a high-impact contribution to the company's success by providing industry leading service to our customer base.

Major Responsibilities

  • Provide installation support, maintenance, and repair on 3-4 groups of mechanical, electro-mechanical, electronic and/or refrigeration instruments;
  • Receive mentoring/ride-along from team members as required to achieve full competency on trained instruments;
  • Support the company to achieve the strategic goals and financial targets;
  • Effectively communicate with internal colleagues and external customers within established time guidelines to meet customer's expectations;
  • Document and complete service administration activities in a timely manner to comply with local and Leica policies;
  • Actively support the service contracts, assist sales representatives and service team members with system configurations and upgrades;
  • Provide input on ways to improve field service processes to increase performance and exceed customers' expectations;
  • Control the spare parts under own responsibility to maximize customer uptime and field service-related metrics;
  • Control expenses to maximize the profit contribution to the company;
  • Represent the company in a professional manner to instill confidence with current and prospective customers of Leica products to achieve high customer satisfaction;
  • Uncovering root cause of customer frustration and understanding customer needs;
  • Lead and summit technical issues escalations to solve the customers' complaints;
  • Provide other technical support as requested;
  • Potential to be certified as Qualified Trainer

Required Education, Experience, Skills

Education:

  • Bachelor's or Technical Degree in Electrical, Eletronic, Mechatronics or related areas;
  • CFT or active CREA is mandatory.

Experience/Skills:

  • Strong Experience working with diagnosing and repairing medical devices, mechanical, electromechanical, electronic equipment and scientific instrument;
  • Time management and productivity efficiency with service call handling;
  • Strong documentation skills;
  • Strong technical acumen – analytical with the ability to understand complex system operation and troubleshooting;
  • Communication skills - uncovering root cause of customer frustration and understanding customer needs. Lead the issues escalations and reports;
  • Proficiency with test equipment used in field service support;
  • Building and nurturing internal and external customer relationships.

Travel: 70-90%+, frequent overnight travel, must maintain flexible schedule, often with short notice. International travel will be required, specially to USA

Driver's license: Must possess a valid Driver's license and meet fleet eligibility requirements.

Language: Portuguese/ Advanced English (mandatory)

When you join us, you'll also be joining Danaher's global organization, where 69,000 people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard. We believe in our associates and the unique perspectives they bring to every challenge, which is why we'll empower you to push the boundaries of what's possible.

If you've ever wondered what's within you, there's no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.