Assistente Customer Experience
2 meses atrás
Resumo:
Irá atuar na criação, desenvolvimento e manutenção diária dos KPI'S Operacionais e Qualitativos de Customer Experience, com suporte do gestor da área.
Responsabilidades:
Criar, desenvolver e atualizar os indicadores pertinentes a operação de Customer Experience (performance do provedor Call Center com os indicadores de Qualidade e operacionais da área);
Relacionamento com áreas de Operação, Canais, Produto, TI, Expansão, Marketing, Jurídico, Compra;
Análise e tratamento dos dados para gerar informações relevantes aos times;
Tratativas dos acionamentos vindo via canais de atendimento próprio e também de canais externos, e direcionar para as áreas internas envolvidas.
Suporte no acompanhamento das operações de Customer Service (Processos de Danos Materiais/ Criação de Cupons).Suporte e acompanhamentos das Rc's provenientes dos fornecedores de Call Center, bem como abertura da RC, lançamento das NF.
Requisitos:
Ensino Superior cursando ou concluído.
Pacote office Intermediário.
-
Customer Experience Ambassador
Há 15 horas
São Paulo, São Paulo, Brasil JATO Dynamics Tempo inteiroAbout JATO DynamicsWe are a leading provider of automotive market intelligence, dedicated to delivering innovative solutions to the industry.Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving...
-
Customer Experience Specialist
Há 16 horas
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at Blueground.Key Responsibilities:Conduct thorough analysis of customer feedback and behavior to identify areas for improvement.Develop and implement data-driven solutions to enhance customer experience.Collaborate with cross-functional teams to design and implement...
-
Customer Experience Analyst
Há 16 horas
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe're seeking a skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in helping us deliver exceptional customer experiences across Brazil.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven...
-
Customer Experience Specialist
Há 14 horas
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term accommodation solutions for individuals and businesses. Our mission is to deliver exceptional customer experiences and create a sense of community among our guests.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team in São...
-
Customer Experience Specialist
Há 14 horas
São Paulo, São Paulo, Brasil JATO Tempo inteiroAbout JATO DynamicsJATO Dynamics is a global company and the leading provider of automotive market intelligence. We deliver the world's most complete, accurate and up-to-date databases of vehicle prices and specifications, and industry news including incentives information, sales and registrations data.Our MissionWe're passionate about our customers and...
-
Customer Experience Strategist
1 dia atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleWe are seeking an experienced and detail-oriented individual to join our Customer Experience and Business Trends team at Amazon. The ideal candidate will have a passion for identifying opportunities to improve customer experience and assessing the landscape for innovations.Key ResponsibilitiesOwn and execute end-to-end analyses, including...
-
Customer Experience Specialist
Há 14 horas
São Paulo, São Paulo, Brasil Buscarvagas - Empregos E Consultoria Brasil Tempo inteiroJob SummaryWe are seeking a highly skilled and experienced professional to join our team as a Customer Experience Specialist. In this role, you will be responsible for ensuring that our clients receive exceptional service and support.Key ResponsibilitiesManage customer orders and track progress to ensure timely delivery.Respond to complex customer inquiries...
-
Customer Experience Analyst
Há 17 horas
São Paulo, São Paulo, Brasil SumUp Inc. Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp Inc. as a Voice of Customer Analyst. As a key member of our team, you will be responsible for investigating broken experiences, bringing insights about them, designing optimized processes and solutions, and ensuring stakeholders are on the same page to...
-
Senior Customer Experience Strategist
Há 15 horas
São Paulo, São Paulo, Brasil Bunge Tempo inteiroAbout the RoleWe are seeking a highly skilled Senior Customer Experience Strategist to join our team at Bunge. As a key member of our global team, you will play a crucial role in shaping and optimizing our digital products to deliver exceptional customer experiences.Key ResponsibilitiesDevelop high-fidelity mockups and prototypes for digital products,...
-
Customer Experience Manager
Há 15 horas
São Paulo, São Paulo, Brasil Blueground Tempo inteiroTransforming the Guest Experience at BluegroundWe're on a mission to make our guests feel at home, wherever they choose to live. As a key member of our team, you'll play a crucial role in ensuring our guests have the peace of mind, flexibility, and confidence they need to explore life's latest adventures.About BluegroundWe've grown significantly since our...
-
Customer Experience Analyst
Há 14 horas
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term rentals, offering a unique and personalized experience to its guests. Our vision is to make people feel at home wherever they choose to live, ensuring they have the peace of mind, flexibility, and confidence to explore life's latest adventures.Job SummaryWe are seeking a highly...
-
Analista de Customer Experience
Há 11 horas
São Paulo, São Paulo, Estado de São Paulo, Brasil Blueground Tempo inteiroAt Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....
-
Customer Experience Program Manager
1 dia atrás
São Paulo, São Paulo, Brasil Uber Tempo inteiroAbout the RoleAt Uber, delivering exceptional customer experiences is a core aspect of our product experience. As a Groceries and Retail CX Program Manager, you will be responsible for listening to customers and merchants, understanding the root causes of painful experiences, and helping to design solutions to deliver an excellent experience when it matters...
-
Customer Experience Leader
1 dia atrás
São Paulo, São Paulo, Brasil Hopper Tempo inteiroAbout the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Hopper. As a key member of our operations team, you will play a critical role in driving customer happiness and reducing our cost to serve customers.Key ResponsibilitiesProvide guidance and oversight to a third-party call center to ensure seamless customer...
-
Analista de Customer Experience
Há 3 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil Blueground Tempo inteiroWe are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will...
-
Customer Experience and Relationship Specialist
Há 15 horas
São Paulo, São Paulo, Brasil Didi Global Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience and Relationship Specialist to join our team at Didi Global. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and building strong relationships with our partners.Key ResponsibilitiesCustomer Experience: Develop and implement...
-
São Paulo, São Paulo, Brasil Amazon Tempo inteiroAbout the RoleAt Amazon, we are committed to delivering exceptional customer experiences across our operations. To achieve this, we seek a highly skilled and experienced Strategic Program Manager to join our Americas Customer Experience team.Key ResponsibilitiesDrive Strategic Roadmap: Develop and manage a comprehensive strategic roadmap for customer...
-
Senior Customer Experience Designer
Há 15 horas
São Paulo, São Paulo, Brasil Bunge Tempo inteiroAbout the RoleWe are seeking a highly skilled Digital Product Strategist to join our team at Bunge. As a key member of our global team, you will play a crucial role in shaping and optimizing the digital experience for our company's global digital products.Key ResponsibilitiesDevelop high-fidelity mockups and prototypes for digital products, ensuring...
-
Customer Experience and Relationship Specialist
Há 13 horas
São Paulo, São Paulo, Brasil Didi Global Tempo inteiroAbout UsAt Didi Global, we believe in harnessing technology to simplify life's complexities. Our team is passionate about creating innovative solutions that connect people and foster a culture of diversity and collaboration.Job OverviewWe are seeking a highly skilled Customer Experience and Relationship Specialist to join our team. As a key member of our...
-
Senior Customer Experience Designer
1 dia atrás
São Paulo, São Paulo, Brasil Bunge Tempo inteiroAbout BungeBunge is a world leader in sourcing, processing, and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe.Job SummaryWe are seeking a highly skilled...