Assistente Customer Experience

2 meses atrás


São Paulo, São Paulo, Brasil Dia Brasil Tempo inteiro

Resumo:

Irá atuar na criação, desenvolvimento e manutenção diária dos KPI'S Operacionais e Qualitativos de Customer Experience, com suporte do gestor da área.


Responsabilidades:
Criar, desenvolver e atualizar os indicadores pertinentes a operação de Customer Experience (performance do provedor Call Center com os indicadores de Qualidade e operacionais da área);
Relacionamento com áreas de Operação, Canais, Produto, TI, Expansão, Marketing, Jurídico, Compra;
Análise e tratamento dos dados para gerar informações relevantes aos times;

Tratativas dos acionamentos vindo via canais de atendimento próprio e também de canais externos, e direcionar para as áreas internas envolvidas.

Suporte no acompanhamento das operações de Customer Service (Processos de Danos Materiais/ Criação de Cupons).
Suporte e acompanhamentos das Rc's provenientes dos fornecedores de Call Center, bem como abertura da RC, lançamento das NF.

Requisitos:
Ensino Superior cursando ou concluído.
Pacote office Intermediário.

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