Empregos atuais relacionados a Analista de Customer Experience - São Paulo São Paulo, Estado de São Paulo - Blueground
-
Analista de Customer Experience
2 meses atrás
São Paulo, São Paulo, Estado de São Paulo, Brasil Blueground Tempo inteiroAt Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning....
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Pepsico Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Manager to lead our team in delivering exceptional customer experiences across our B2B channels. As a key member of our organization, you will be responsible for developing and executing our customer experience strategy, ensuring that our customers have a positive and satisfying online...
-
Customer Experience Liaison
Há 7 dias
São Paulo, São Paulo, Brasil Jato Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Specialist to join our team at JATO Dynamics. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer experiences and driving customer success.Key ResponsibilitiesExecute customer experience plans to achieve customer success goals.Drive...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Enterprisealumni Tempo inteiro{"title": "Customer Experience Manager", "description": "**Customer Experience Manager**EnterpriseAlumni is seeking a Customer Experience Manager to join our global Customer Experience & Customer Success team. As a Customer Experience Manager, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction.**Key...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Pepsico Tempo inteiroTransforming Customer Experience at PepsiCoWe are seeking a seasoned Customer Experience Manager to lead our B2B customer experience strategy, ensuring a positive and satisfying online experience for our customers through our Apps (Bees and Pepsico Connect).Key Responsibilities:Define and execute Brazil's Customer Experience strategy, covering over 200...
-
Customer Experience Manager
Há 7 dias
São Paulo, São Paulo, Brasil Pepsico Tempo inteiroAbout the Role:We are seeking a highly skilled Customer Experience Manager to join our team at PepsiCo. As a key member of our customer experience structure, you will be responsible for protecting our brand image through our online tools, offering a great service level and customer satisfaction.Key Responsibilities:Manage and execute Brazil's Customer...
-
Customer Experience Manager
3 semanas atrás
São Paulo, São Paulo, Brasil Amazon Tempo inteiroDeliver Exceptional Customer Experiences with AmazonAt Amazon, we're committed to providing the best possible delivery experience for our customers. As a Delivery Experience CX Program Manager, you'll play a critical role in driving this mission forward.Key Responsibilities:Enhance the customer delivery experience in a high-complexity environmentBuild...
-
Customer Experience Associate
2 semanas atrás
São Paulo, São Paulo, Brasil Conduent Do Brasil Serviços De Call Center Ltda. Tempo inteiroJob SummaryConduent is seeking a Customer Experience Associate to join our team. As a Customer Experience Associate, you will be responsible for providing exceptional customer service and support to our clients. You will work closely with our team to resolve customer issues and provide solutions that meet their needs.Key ResponsibilitiesProvide exceptional...
-
Customer Experience Specialist
Há 1 mês
São Paulo, São Paulo, Brasil Blueground Tempo inteiro{"title": "Customer Experience Analyst", "description": "Join Our Team as a Customer Experience AnalystAt Blueground, we're passionate about delivering exceptional customer experiences. As a Customer Experience Analyst, you'll play a crucial role in ensuring our guests have a seamless and enjoyable stay with us.As a key member of our team, you'll be...
-
Customer Experience Analyst
Há 1 mês
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you will play a critical role in driving business growth by identifying and addressing customer pain points.Key ResponsibilitiesConduct in-depth analysis of customer feedback and data to identify trends and areas for...
-
Customer Experience Analyst
Há 1 mês
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe are seeking a highly skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you will play a critical role in driving customer satisfaction and loyalty.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvement and develop data-driven insights to inform...
-
Customer Experience Analyst
2 meses atrás
São Paulo, São Paulo, Brasil Sumup Tempo inteiroAbout the RoleWe're seeking a skilled Customer Experience Analyst to join our team at SumUp. As a key member of our operations team, you'll play a crucial role in helping us deliver exceptional customer experiences across Brazil.Key ResponsibilitiesInvestigate and analyze customer feedback to identify areas for improvementDevelop and implement data-driven...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiro{"h1": "Checkout Operations Lead", "p": "At Blueground, we're dedicated to making our guests feel at home wherever they choose to live. Our vision is to provide a seamless and efficient experience for our customers, and we're looking for a skilled Checkout Operations Lead to help us achieve this goal.", "ul": [{"li": "Develop and implement the customer...
-
Customer Experience Specialist
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundBlueground is a leading provider of short-term and long-term accommodation solutions for individuals and businesses. Our mission is to deliver exceptional customer experiences and create a sense of community among our guests.Job SummaryWe are seeking a highly motivated and detail-oriented Customer Experience Analyst to join our team in São...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAt Blueground, we're passionate about delivering exceptional customer experiences that make our guests feel at home. As our Ongoing Operations Lead, you'll play a critical role in ensuring our customers receive the highest levels of satisfaction, retention, and loyalty.Key Responsibilities:Develop and execute a customer experience strategy for ongoing...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleAt Blueground, we're committed to delivering exceptional customer experiences that make our guests feel at home. As a key member of our team, you'll play a vital role in shaping the check-in process to ensure seamless and efficient experiences for our customers.Key ResponsibilitiesDevelop and Implement Customer Journey: Design and execute a...
-
Customer Experience Specialist
Há 1 mês
São Paulo, São Paulo, Brasil Blueground Tempo inteiroCustomer Experience AnalystWe are looking for a skilled professional to join our team at Blueground in São Paulo. As a Customer Experience Analyst, you will be responsible for identifying and solving complex customer issues, ensuring a seamless and satisfying experience for our clients.Key Responsibilities:Conduct thorough analysis of customer feedback and...
-
Customer Experience Assistant
4 semanas atrás
Osasco, São Paulo, Estado de São Paulo, Brasil Sungrow Power Supply Co., Ltd. Tempo inteiroThe Position:We are looking for a customer experience assistant gathers and interprets data on customer satisfaction for our business. As a customer experience assistant, your job duties include conducting surveys to collect client feedback, analyzing data, and creating reports for the company management team.If you are an organized, flexible professional...
-
Customer Experience Manager
2 meses atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout BluegroundAt Blueground, our mission is to provide exceptional living experiences for our guests. We strive to create a culture of collaboration, inclusiveness, and opportunity for our team members.We believe in empowering our people to choose their preferred way of working, whether that's in one of our offices, remotely, or a hybrid model. Our core...
-
Customer Experience Manager
2 semanas atrás
São Paulo, São Paulo, Brasil Blueground Tempo inteiroAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as an Ongoing Operations Lead. As a key member of our operations team, you will be responsible for managing and optimizing our continuous operational processes to ensure high levels of customer satisfaction, retention, and loyalty.Key ResponsibilitiesDevelop and...
Analista de Customer Experience
2 meses atrás
We are looking for a Customer Experience Analyst based in São Paulo. As a Customer Experience Analyst, you will find solutions to the stickiest, most unique challenges faced by our guests and our team. Your objective is to deliver an outstanding customer experience to clients in Tabas Apartments, solving customers' problems to delight them. You will guarantee agility and quality of service prioritizing customers' satisfaction. Your routine requires intelligent analysis of situations and establishing processes of continuous improvement for the company.
The role is a great opportunity for a hard-working and talented person to gain a real insight into the hospitality industry. If you're someone who possesses sound experience in customer success, team coordination and problem-solving, and you like to interact with internal and external customers across the business, then this role is for you
WHAT YOU WILL FOCUS ON
- Customers orders tracking;
- Evaluation of services performed by internal and external collaborators;
- Analytical ability to classify and develop strategic information for the areas;
- Be entrepreneurial, not be afraid to get your hands dirty and go beyond to things rolling while helping to build the company;
- Receiving complex inquiries from guests and then deciding the right way to resolve the issues while ensuring an excellent client experience;
- Liaising across functions within the business to identify the origin of customer support issues and improve related processes to enhance customer experience;
- Be process driven and help delivering an outstanding experience for our clients;
- Participate in and help building 24/7 customer support for our clients in Tabas apartments.
THIS ROLE REQUIRES
- Work experience in a customer service position;
- Advanced English and Spanish
- Availability to work 13am-22pm BRT
- Great communication skills- both written and verbal;
- Exceptional prioritization and organization skills and the ability to multi-task competing priorities;
- Ability to work on weekends when needed;
- Bachelor’s Degree;
- Problem-solving attitude;
- Drive to get things done;
- Knowledge in Microsoft Office;
OUR BENEFITS
- Meal/Food voucher: Caju card of R$40.00 per day (no payroll discount);
- Transportation voucher based on your route to the office (with 3% discount);
- Health Care Amil - We offer 3 options plans and you can choose which one fits better with your needs (with co-participation);
- Dental Plan Amil (without co-participation);
- Daycare allowance for employees with children up to 5 years old;
- For your Physical Health, we have TotalPass, our gym benefit;
- For your Emotional Health, we have the Moodar platform;
- Partnership with Hyper English (Cultura Inglesa) for an English course;
- Flexible Holidays (from 6 months onwards you are entitled to proportional holidays);
- 25% discount when using Tabas apartments;
- Once a month we have a celebration the Taber's Birthdays;
- Birthday Day Off + gift card paid on the Caju card, to make your day even special;
- Our workplace has a cinema room, spaces for decompression and an equipped kitchen;
- In the condominium we have a Ifood Box, Full Kitchen and Lunch Room.
