Customer Engagement Manager

4 semanas atrás


Brasília, Brasil Techifide Tempo inteiro

REMOTE FROM BRAZIL CVS MUST BE SUBMITTED IN ENGLISH.

As the Customer Engagement Manager you will be responsible for developing and maintaining longterm relationships with our clients ensuring they are fully engaged with our products and services. You will work closely with the sales marketing and product teams to deliver a seamless customer experience and you will leverage your experience working with tech startups to tailor customer engagement strategies that foster growth and innovation.

Key Responsibilities:
  • Customer Relationship Management: Build and maintain strong longterm relationships with clients to ensure a high level of engagement and satisfaction with our products and services.
  • Engagement Strategies: Develop and implement customer engagement strategies that support retention and growth with a focus on enhancing the customer journey.
  • Tech Startup Engagement: Utilize your experience working with tech startups to foster relationships with earlystage companies helping them leverage Techifides products to scale and grow their businesses.
  • Customer Feedback: Act as the voice of the customer collecting and analyzing feedback to guide product improvements and inform business strategies.
  • Onboarding & Training: Oversee the onboarding process for new clients ensuring they have the tools and resources needed to fully engage with our offerings.
  • CrossFunctional Collaboration: Work with sales product development and marketing teams to align on customer engagement strategies and deliver a seamless experience.
  • Performance Monitoring: Track customer engagement metrics provide regular reporting to leadership and continuously improve engagement tactics based on performance data.
  • Problem Resolution: Address client issues working proactively to find solutions that enhance customer satisfaction and prevent churn.
Qualifications:
  • Bachelors degree in Business Marketing or a related field.
  • Proven experience (1 years) in customer success client management or engagement roles.
  • Experience working with tech startups is highly preferred with an understanding of their unique challenges and growth needs.
  • Strong interpersonal skills with the ability to communicate effectively at all levels of an organization.
  • Excellent problemsolving skills and the ability to think strategically about customer engagement.
  • Familiarity with CRM systems and customer engagement platforms.
  • Ability to work in a fastpaced environment and manage multiple priorities simultaneously.
What We Offer:
  • Competitive salary with performancebased bonuses.
  • Comprehensive benefits package.
  • Opportunity to work in a fastpaced innovative environment.
  • Career growth and leadership opportunities.

Remote Work :

No


  • Engagement Manager, LATAM

    4 meses atrás


    Brasília, Brasil BioCatch Tempo inteiro

    BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyze an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today,...

  • Customer Success Manager

    1 semana atrás


    Brasília, Brasil Virtustant Tempo inteiro

    Job Title: Customer Success ManagerPosition Description:We are seeking an enthusiastic and proactive Customer Success Manager (CSM) to join our team. In this role, you will serve as the primary liaison for revenue-generating accounts, helping customers unlock the full value of our products and services. You will play a vital role in building customer...

  • Customer Success Manager

    2 semanas atrás


    brasília, Brasil Coru BR Tempo inteiro

    Company DescriptionCoru é a empresa líder em soluções de experiência do usuário para Enterprises. Com nossa plataforma inteligente e nosso foco em desafiar o convencional, criamos o Adi, o assistente inteligente que revoluciona a experiência de vendas e serviço ao cliente. Oferecemos aos usuários de nossos parceiros experiências digitais...

  • Customer Success Manager

    2 semanas atrás


    Brasília, Brasil Coru BR Tempo inteiro

    Company DescriptionCoru é a empresa líder em soluções de experiência do usuário para Enterprises. Com nossa plataforma inteligente e nosso foco em desafiar o convencional, criamos o Adi, o assistente inteligente que revoluciona a experiência de vendas e serviço ao cliente. Oferecemos aos usuários de nossos parceiros experiências digitais...


  • Brasília, DF, Brasil ServiceNow Tempo inteiro

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...


  • Brasília, Brasil ServiceNow Tempo inteiro

    Job DescriptionWhat you get to do in this role:The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNow's...

  • Customer Success Manager

    4 semanas atrás


    Brasília, Brasil ServiceNow Tempo inteiro

    Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based...


  • Brasília, Brasil ROLZO Tempo inteiro

    The company Born to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000...

  • Customer Service Manager

    3 semanas atrás


    Brasília, Brasil LifeSupplyUSA Tempo inteiro

    LifeSupplyUSA is a dynamic and innovative e-commerce D2C retailer and a leading supplier of commercial & household products. We are committed to delivering excellence .We pride ourselves on our dedication to quality, efficiency, and customer satisfaction. As we continue to grow, we are seeking a highly skilled and motivated Customer Service Manager to join...


  • brasília, Brasil ROLZO Tempo inteiro

    The companyBorn to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000...


  • Brasília, Brasil ROLZO Tempo inteiro

    The companyBorn to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000...


  • Brasília, Brasil Bemobi Tempo inteiro

    Na Bemobi valorizamos o espírito inovador e colaboramos para que pessoas potencializem o seu melhor e, juntos, identificamos afinidades e oportunidades. Se você procura desenvolvimento, desafios e um ótimo ambiente de trabalho, está no lugar certo!Estamos em busca de uma pessoa para atuar como Customer Success Manager (CSM) que será responsável por...

  • Customer Experience Manager

    3 semanas atrás


    brasília, Brasil NoPing Tempo inteiro

    NoPing is a leading platform in connection optimization for gamers, with over 2,000 servers around the globe, offering latency improvement and FPS boost in more than 2,000 games. Our mission is to ensure players have the best gaming experience, without lag, providing a smooth and competitive gameplay experience.We are seeking a Customer Experience Managerto...

  • Community Manager

    2 semanas atrás


    brasília, Brasil NoPing Tempo inteiro

    About NoPingNoPing is a leading platform in connection optimization for gamers, with over 2,000 servers worldwide. We improve latency and FPS in thousands of games, ensuring that players enjoy a smooth and competitive gaming experience without lag. Our mission is to provide gamers with the best possible online performance.What We Are Looking ForWe are...

  • Customer Experience Manager

    3 semanas atrás


    Brasília, Brasil NoPing Tempo inteiro

    NoPing is a leading platform in connection optimization for gamers, with over 2,000 servers around the globe, offering latency improvement and FPS boost in more than 2,000 games. Our mission is to ensure players have the best gaming experience, without lag, providing a smooth and competitive gameplay experience.We are seeking a Customer Experience Managerto...

  • Community Manager

    2 semanas atrás


    Brasília, Brasil NoPing Tempo inteiro

    About NoPingNoPing is a leading platform in connection optimization for gamers, with over 2,000 servers worldwide. We improve latency and FPS in thousands of games, ensuring that players enjoy a smooth and competitive gaming experience without lag. Our mission is to provide gamers with the best possible online performance.What We Are Looking ForWe are...

  • Digital Marketing Manager

    3 semanas atrás


    Brasília, Distrito Federal, Brasil Buscarvagas - Empregos E Consultoria Brasil Tempo inteiro

    Job Title: Content ManagerAs a Content Manager, you will oversee the company's online presence, creating engaging content to attract and retain customers. Your primary goal is to maintain a consistent brand image across all digital platforms, including social media and the company website. Responsibilities:• Develop and implement content strategies to...


  • Brasília, Distrito Federal, Brasil Red Hat, Inc. Tempo inteiro

    Key Responsibilities:Account Planning and StrategyWork closely with account solutions architects and channel sales account managers to identify key projects to sell Red Hat solutionsManage the account planning process and carry out strategic plansCustome Engagement and PartnershipAttain the trust of senior IT and business executives of key accounts and...

  • Marketing Manager

    2 semanas atrás


    brasília, Brasil Reach Digital Tempo inteiro

    Job Title: Marketing ManagerLocation: RemoteJob OverviewWe are seeking a dynamic and creative Marketing Manager to join our team. In this role, you will be responsible for driving the company’s marketing strategy, with a focus on content creation, digital marketing, and social media engagement. You will oversee the creation and distribution of our monthly...

  • Marketing Manager

    2 semanas atrás


    Brasília, Brasil Reach Digital Tempo inteiro

    Job Title: Marketing ManagerLocation: RemoteJob OverviewWe are seeking a dynamic and creative Marketing Manager to join our team. In this role, you will be responsible for driving the company’s marketing strategy, with a focus on content creation, digital marketing, and social media engagement. You will oversee the creation and distribution of our monthly...