Client Services Associate
1 semana atrás
Company & Culture EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a single, multi-currency account. We cultivate a culture that transcends the ordinary, where rapid responses to market dynamics and proactive problem-solving are the norm. At EXANTE, the potential to make a meaningful impact is ever-present. Our team members continuously pursue personal and professional growth, empowered to spearhead change across people, processes, and products. True innovation stems from an insatiable desire for improvement, and everyone at EXANTE is committed to fostering this spirit and propelling the company into the future. As a rapidly expanding global firm with over 600 talented employees from 65 nationalities across 70 locations, we are a frontrunner in the financial sector. Our investment priorities are clear: We prioritize investing in our most valuable asset - our people. Join us in shaping the future of finance. About the Role The Client Service Associate acts as the primary point of contact for clients, ensuring an exceptional service experience through prompt and professional support. This role involves handling client inquiries, coordinating with internal teams, and maintaining strong client relationships to support business growth and retention. Reporting line: Client Services Team Leader Location: Remote Responsibilities Manage client inquiries via different channels: email, live chat, and phone calls within set SLAs and KPIsProvide excellent customer support by identifying customers' needs and solving tasks with an individual approachLiaise with internal teams to find solutions to more complex inquiriesNavigate inquiries to the relevant departments when necessaryMaintain a sound knowledge of our product and industry Maintain a positive image of our companyContribute towards various side projects and tasks such as FAQ upkeep and internal documentationRegularly communicate feedback and suggestions with your line manager Qualifications Financial markets and industry knowledgePrevious experience in a brokerage/investment companyFluency in written and spoken English at a professional levelStrong client-focus service skillsUnderstanding of basic technical principlesExcellent communication skills, both written and verbalStrong organizational skills and attention to detailComfortable working in a fast-paced environmentAbility to multitask effectivelyComfortable with working shiftsPrevious experience with tools like Intercom, Atlassian. We Offer* Competitive salary & performance-based bonus programsCorporate benefits (choose your preferred options)Truly inspiring culture, pleasant and informal work environmentOngoing education & training programsOpportunity to network and connect in the Corporate EventsGlobal career opportunities *Benefits/perks listed above may vary depending on the nature of your employment with the company and the country where you work. A group of disruptive technology experts created EXANTE. With an impressive track record in the industry and knowledge of the markets, our systems are built to democratize access to global financial instruments for professional traders and institutional investors.
-
Client Services Associate
Há 2 dias
São Paulo, Brasil TransPerfect Tempo inteiro**What You Will Be Doing** The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. - Respond to client requests for new project initiatives through our centralized technology - Collaborate with various members of the...
-
Client Services Associate
Há 4 dias
São Paulo, São Paulo, Brasil Transperfect Tempo inteiro US$40.000 - US$80.000 por anoWhat You Will Be DoingThe position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.Respond to client requests for new project initiatives through our centralized technologyCollaborate with various members of the production team...
-
Client Services Associate
1 semana atrás
São Paulo, Brasil EXANTE Tempo inteiro**Company & Culture** EXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments - including stocks, ETFs, bonds, futures, and options - all...
-
Client Service Account Manager
Há 2 dias
São Paulo, Brasil JPMorganChase Tempo inteiro**JOB DESCRIPTION** As a Client Service Account Manager - Associate, you are a trusted member of the client’s team and deeply connected to deliver the growth and success for an assigned portfolio. In this role, you will serve as the primary point of contact for each client assigned to your portfolio. The assigned client portfolio may be comprised of...
-
Associate, Client Services
4 semanas atrás
São Paulo, Brasil S&P Global Tempo inteiro**About the Role**:**Grade Level (for internal use)**: 07**The Team**: Join a team that develops your financial knowledge, S&P product expertise, problem-solving skills, and professional communication. You will serve on the Capital Markets Client Services team, where you will help clients resolve their issues, interpret our data, and navigate the Capital IQ...
-
Associate
2 semanas atrás
Sao Paulo, Brasil Spencer Stuart Tempo inteiroPosition Summary Associates are expected to work pro-actively and efficiently on multiple client engagements through the combination of solid project management skills, proactive and quality search execution, ownership mentality and strong, team-oriented delivery to specific client needs. Each assignment is driven by a team, including at a minimum a...
-
Operations Associate
Há 5 dias
São Paulo, Brasil Trivium Group Tempo inteiro🚀 Operations Associate (Entry-Level Project Coordinator / Junior PM) 🚀📍 100% Remote | ⏳ Full-Time | 🌍 Work with a Global TeamJoin our award-winning team! Ranked #170 on the Inc. 5000 list and a Clutch Award-winning agency We're hiring an Operations Associate (ideal for someone with experience as a Project Coordinator, Admin Support, or Junior...
-
Comercial - Associate
2 semanas atrás
São Paulo, Brasil Pacifica Continental Tempo inteiroNosso cliente,Imeri Capital, consultoria financeira de grande destaque no mercado, está buscando um profissional para trabalhar na posição de Comercial Associate. A empresa possui um foco em: Aquisição Fusão Alianças e acordos Transações entre sócios Captação de recursos Dívida e estruturação de dívida Planejamento e modelagem financeira...
-
Customer Experience Associate I
2 semanas atrás
São Paulo, Brasil Conduent Business Services Tempo inteiroThrough our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...
-
Field Tech Associate
Há 4 dias
Sao Paulo, Brasil NTT Data Services Tempo inteiro**Req ID**: 217116 We are currently seeking a Field Tech Associate to join our team in Jaguariúna, São Paulo (BR-SP), Brazil (BR). - Detém conhecimento dos princípios básicos, métodos e tecnologias de suporte a hardware e software - Aplica princípios básicos obtidos através do estudo formal - Tem conhecimentos gerais de procedimentos e atividade na...
