Client Services Associate

2 semanas atrás

São Paulo, São Paulo, Brasil Transperfect Tempo inteiro US$40.000 - US$80.000 por ano

What You Will Be Doing

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects.

  • Respond to client requests for new project initiatives through our centralized technology
  • Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests
  • Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion
  • Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team
  • Where applicable, initiate some project specifics to set the production team / individual project up for success
  • Take a proactive role in learning about clients' industry, business needs and company culture, educating the project team, and providing a high level of service
  • Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverables
  • Serve as the central point of contact for and liaison between external client contact and internal production staff
  • Set and fulfill client expectations
  • Comply with all ISO regulations, processes and procedures
  • Potentially trouble-shoot problem projects
  • Understand and abide by individual project instructions and effectively communicate to the production team
  • Investigate client complaints where applicable
  • Discuss issues with clients and production staff and creatively problem solve to alleviate issues
  • Complete all other tasks as assigned by a manager

Required skills and qualifications:

  • Minimum Bachelor's degree or its equivalent
  • Experience in customer service
  • Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service
  • Effective time management and ability to multi-task in a fast-paced environment
  • Excellent written and verbal communication skills in English
  • Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team
  • Experience coordinating projects and assignment of resources a plus
  • Strong MS Office/computer skills

Desired skills and qualifications:

  • Knowledge of a second language
  • Fluency in a foreign language
  • Experience coordinating projects and assignment of resources a plus

  • Client Services Associate

    1 semana atrás

    São Paulo, São Paulo, Brasil EXT Tempo inteiro R$3.000 - R$60.000 por ano

    Company & CultureEXANTE is a pioneering wealth tech company that delivers cutting-edge centralized trading solutions and robust B2B financial infrastructure, driving value through innovative technology. Our proprietary trading platform offers seamless access to diverse financial instruments- including stocks, ETFs, bonds, futures, and options- all within a...

  • Associate (Business Legal & Client Manager)

    Há 6 dias

    São Paulo, São Paulo, Brasil JJ Associates Tempo inteiro R$40.000 - R$120.000 por ano

    About the RoleJJ Associates is seeking a dynamicAssociate (Business Legal & Client Manager)to join our Brazil Regional Hub. This role serves as a vital bridge between partners, clients, and operational teams — combining legal expertise, client management, and project coordination to deliver exceptional service across international markets.Key...

  • Institutional Service Associate

    Há 4 dias

    São Paulo, São Paulo, Brasil JPMorgan Chase Tempo inteiro R$40.000 - R$60.000 por ano

    Join our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance.As an Institutional Service Associate within our Institutional Service team, you...

  • Client Operations Program Oversight Associate

    2 semanas atrás

    São Paulo, São Paulo, Brasil Macquarie Group Tempo inteiro R$90.000 - R$120.000 por ano

    Join our Commodities and Global Markets team is Sao Paulo Brazil as a Client Operations Program Oversight Associate. The Client Operations Program Oversight Associate will provide concierge style support to our Sales and marketing staff, responsible for all client onboarding and lifecycle management activities. The sales staff will rely on you for process...

  • Associate

    1 semana atrás

    São Paulo, São Paulo, Brasil BaseFirma Tempo inteiro R$60.000 - R$120.000 por ano

    Transfer Pricing Associate – São Paulo, BrazilLocation:São Paulo, BrazilEmployment Type:Full-timeAbout UsBaseFirma is a global, employee-centric firm specializing intransfer pricing and valuationswith offices across Latin America, the United States, and Europe. We thrive on collaboration, flexibility, and respect — creating an environment where...

  • Institutional Service Associate

    Há 4 dias

    São Paulo, São Paulo, Brasil JPMorganChase Tempo inteiro R$40.000 - R$80.000 por ano

    JOB DESCRIPTIONJoin our Institutional Service team and make a direct impact by ensuring that client concerns and regulatory requests are addressed with professionalism and care. You will play a key role in maintaining our commitment to transparency, quality service, and regulatory compliance.As an Institutional Service Associate within our Institutional...

  • Associate | Investment Banking

    Há 4 dias

    São Paulo, São Paulo, Brasil Yalla Capital Tempo inteiro R$80.000 - R$120.000 por ano

    Investment Banking Associate OpportunityYalla Capital is on a strong growth trajectory and is seeking an Associate to join our team. Initially focused on tech deals, Yalla has expanded its operations to address strategic sectors with a diversified portfolio that includes real economy companies. Our commitment to excellence positions us as a strategic partner...

  • Associate Consultant A2C, Professional Services

    Há 14 horas

    São Paulo, São Paulo, Brasil Amazon Web Services Tempo inteiro R$60.000 - R$120.000 por ano

    DESCRIPTIONThe Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving...

  • Associate Product Manager

    1 semana atrás

    São Paulo, São Paulo, Brasil Mouts IT Tempo inteiro R$60.000 - R$120.000 por ano

    Buscamos por um Associate Product Manager, para atuar de forma híbrida que terá:COMO RESPONSABILIDADE:Auxilio na de produtos digitais, desde a concepção até a entrega.PARA ISSO VOCÊ PRECISAExperiência anterior com produtos digitais.Negociação e influência.Liderança e visão estratégica.Boa comunicação verbal e escrita.Organização e visão...

  • Client Solutions Associate

    2 semanas atrás

    São Paulo, São Paulo, Brasil FactSet Tempo inteiro US$80.000 - US$120.000 por ano

    FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions.At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and...