Customer success
3 semanas atrás
In our Company, the best customer experience is one of our top priorities and the end goal of everything we do. The Customer Experience (CX) team is responsible for evaluating the customer perception of our products and offering recommendations to the product development teams on how to meet or exceed our users’ expectations.
As a Customer Experience Coordinator you will:
- Collect and organize customer feedback through various communications channels, reviews, and social media.
- Analyze customer feedback to create reports related to customers friction points and suggest proper solutions;
- Ensure that feedback is categorized, prioritized, and shared with relevant departments for action
- Reproduce issues reported by our customers, analyze, communicate and follow up on key findings with various stakeholders;
- Conduct site acceptance testing (SAT) and user acceptance testing (UAT), providing valuable feedback to development teams
- Work closely with other divisions / teams to resolve customer pain points in an efficient way;
- Proactively identify improvement areas to enhance customer experience and operational efficiency;
- Identify pain points in current internal processes, products and tools and initiate solutions and process refinements.
- Evaluate the effectiveness of implemented solutions through ongoing monitoring and analysis of customer feedback metrics.
- Works as a project officer in order to deliver specific tasks assigned
- Monitoring competitive landscape, identify pain points and area for improvements
Requirements:
- At least 5 years of relevant professional experience;
- Ability to process, analyze and synthesize data;
- Project management skills;
- Excellent communication skills and ability to influence senior stakeholders;
- Produce quality work in short timeframes
- Solid problem solving, with an exceptional ability to multitask and prioritize
- Ability to learn new concepts and technologies quickly
- Excellent command of Portuguese, Spanish and English language, both verbal & written;
-
Customer Success
Há 1 mês
São Paulo, Brasil trampos Tempo inteiroDescription: Se você está por aqui, já conhece a trampos. Todos os dias trabalhamos para proporcionar o encontro de 1 milhão profissionais à mais de 14.000 empresas parceiras. Prezamos por um ambiente colaborativo e acolhedor, com pessoas que amem construir uma ótima experiência para todos os envolvidos.E para nos ajudar com esta missão, estamos...
-
Customer Success
Há 1 mês
São Paulo, Brasil trampos Tempo inteiroDescription: Se você está por aqui, já conhece a trampos. Todos os dias trabalhamos para proporcionar o encontro de 1 milhão profissionais à mais de 14.000 empresas parceiras. Prezamos por um ambiente colaborativo e acolhedor, com pessoas que amem construir uma ótima experiência para todos os envolvidos.E para nos ajudar com esta missão, estamos...
-
Customer Success Manager
Há 6 dias
São Paulo, São Paulo, Estado de São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do: - Drive the product adoption to help customer achieve their...
-
Customer Success Manager
Há 6 dias
São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
Há 6 dias
São Paulo, São Paulo, Brasil Sky Consulting Inc Tempo inteiroRemote from BrazilAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:Drive the product adoption to help customer...
-
Customer Success Manager
Há 5 dias
São Paulo, São Paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: Drive the product adoption to help customer achieve their...
-
Customer Success Manager
Há 6 dias
são paulo, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve their...
-
Customer Success
Há 6 dias
São Paulo, São Paulo, Brasil PLAY2SELL S.A. Tempo inteiroResumo da Posição: Como Head de Relacionamento, você será responsável por liderar a estratégia de Customer Success focada em upsell e cross-selling dos nossos novos serviços financeiros e de pagadoria. Será fundamental trabalhar próximo aos clientes para garantir que eles recebam o máximo valor da nossa plataforma, identificando oportunidades de...
-
Customer Success Manager
3 semanas atrás
São Paulo, Brasil Able Digital Tempo inteiroAbout the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates
-
Customer Success Manager
Há 5 dias
São Paulo, São Paulo, Brasil Able Digital Tempo inteiroAbout the Role:As a Customer Success Manager (CSM) at Able.Talent, you will play a pivotal role in ensuring the success of our clients and candidates
-
Coordenador de Customer Success
2 semanas atrás
São Paulo, Brasil Empresa Tempo inteiroEmpresa admite Coordenador de Customer Success em São Paulo para atuar em Tempo integral, A combinar.. Coordenação da equipe de Customer Success, definindo metas, orientando e dando suporte para garantir a satisfação e retenção dos clientes. Desenvolvimento e implementação de estratégias para maximizar o sucesso dos clientes, incluindo programas...
-
Customer Success Manager
Há 7 dias
São Paulo, SP, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve...
-
Coordenador de Customer Success
Há 6 dias
São Paulo, São Paulo, Brasil Empresa Tempo inteiroEmpresa admite Coordenador de Customer Success em São Paulo para atuar em Tempo integral, A combinar. Coordenação da equipe de Customer Success, definindo metas, orientando e dando suporte para garantir a satisfação e retenção dos clientes.Desenvolvimento e implementação de estratégias para maximizar o sucesso dos clientes, incluindo programas de...
-
Customer Success Manager
Há 6 dias
São Paulo, São Paulo, Brasil SAS Tempo inteiro:Customer Success Manager - HybridNice to meet youWe're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to an Initial Public Offering (IPO) in 2024. If you're looking for a...
-
Analista De Customer Success
Há 6 dias
São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiroEnsino Superior em Administração, Processos Gerenciais e/ou áreas correlatas;Conhecimento em Sistemas de implantaçãoExperiência na área de Customer Success; Habilidade com Pacote OfficeDiferencial:Ter atuado com sistema MovideskAtividades: Responsável pelo Onboarding de clientes;Acompanhar fluxo entre clientes e áreas operacionais;Acompanhar KPI S...
-
Customer Success
Há 5 dias
São Paulo, São Paulo, Brasil Reweb Tempo inteiroSomos uma agência de marketing digital presente em 10 países da América LatinaEstamos selecionando Líder de Customer Success com conhecimento e experiência na área.Requisitos: Formação em Marketing, Jornalismo ou e áreas afins; Experiência em Customer Success, end to end; Estrutura para atuar de forma remota; Disponibilidade para início...
-
Customer Success Manager
Há 7 dias
Greater São Paulo Area, BR Sky Consulting Inc. Tempo inteiroAbout the Role:As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.What will you do:- Drive the product adoption to help customer achieve their...
-
Customer Success Manager
Há 6 dias
Greater São Paulo Area, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve...
-
Customer Success Manager
Há 7 dias
São Paulo, SP, Brasil Sky Consulting Inc. Tempo inteiroAbout the Role: As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management. What will you do: - Drive the product adoption to help customer achieve their...
-
Customer Success
Há 5 dias
São Paulo, São Paulo, Brasil Hostinger Tempo inteiroBecome part of the world's fastest-growing web hosting company Join Hostinger, where we build world-class solutions for anyone to easily succeed online. Our team of 900 professionals is behind the success of 2 million clients across 150 countries, helping them bring their e-shops, blogs, and talent-showcasing websites to life.We are looking for an...
