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Customer Success Manager

3 meses atrás

São Paulo SP, Brasil Sky Consulting Inc. Tempo inteiro

About the Role:

As a Customer Success Manager, you will be responsible for providing complete support to the customers on value realization, solution engineering and product adoption with the customer's system, retain and grow business by effective customer success management.

What will you do:

- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)

- Develop an intimate understanding of your customers’ businesses, conduct health checks

- Develop a network of champions within each account through education, coaching, and strong influencing skills

- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews

- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals

- Be an expert on trends and best practices for digital marketing and analytics

- Enlighten our customers with insights gleaned from their own data and industry trends

- Ensure customers get maximum value by leveraging full platform functionality

- Liaison between your customers and all the internal teams

- Handle customer concerns with confidence, putting them at ease.

What we are looking for?

Must have:

- Graduation - B.E (Any stream) / B.Sc (IT)

- Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience

- Strong technical aptitude, can confidently project manage a technical project with many moving pieces

- Proficiency in English and Portugese

Good to have:

- Experience in SaaS

- Post-Graduation - MBA – Marketing, PGDM, Diploma courses in Digital Marketing

Measures of Success:

- NPS

- Retention rate

- Product adoption - breadth and depth

Who you will report to: Director - Customer Success