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Portfolio Success Manager

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Job Title: Portfolio Success Manager About the Role: As a Portfolio Success Manager at ServiceNow, you will play a critical role in driving customer success and adoption of our products. You will be responsible for overseeing a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes. Key Responsibilities: * Oversee customer outcomes engagement for customers in your portfolio * Ensure customers are technically healthy and on the most recent version of our product * Identify criteria for assisting customers using Success Plays in the Success Platform * Promote ServiceNow customer success stories and processes * Ensure customers obtain maximum value from their ServiceNow investment and use their licenses * Work with ServiceNow teams to improve product adoption and increased footprint * Ensure escalated client issues are resolved quickly, using resources from across the company ecosystem Requirements: * 5+ years of experience providing customer professional services or related business support * Ability to provide independent comprehensive services * Experience resolving issues through analysis * Experience in working collaboratively * ServiceNow accreditations or certifications a plus What We Offer: * A dynamic and inclusive work environment * Opportunities for professional growth and development * A chance to work with a global market leader in the technology industry Equal Opportunity Employer: ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.