Portfolio Success Manager

Há 4 dias


São Paulo, São Paulo, Brasil Servicenow Tempo inteiro
Unlock Customer Success with ServiceNow

At ServiceNow, we're committed to helping our customers achieve their business goals through innovative technology and expert guidance. As a Portfolio Success Manager, you'll play a critical role in driving customer success by overseeing a portfolio of customers and providing prescriptive guidance to help them achieve their desired outcomes.

Key Responsibilities:
  • Develop and execute customer success plans to ensure customers achieve their business objectives
  • Collaborate with cross-functional teams to identify and address customer needs and challenges
  • Provide technical guidance and support to customers to ensure they're getting the most out of their ServiceNow investment
  • Identify opportunities for growth and expansion within customer portfolios
  • Work closely with ServiceNow teams to improve product adoption and increase customer satisfaction
Requirements:
  • 5+ years of experience in customer-facing roles, preferably in a professional services or business support capacity
  • Proven ability to analyze complex customer needs and develop effective solutions
  • Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
  • ServiceNow accreditations or certifications a plus
What We Offer:

At ServiceNow, we're committed to creating a workplace that's inclusive, diverse, and supportive of our employees' growth and well-being. We offer a range of benefits, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.


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