Portfolio Success Manager

Há 3 dias


São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
Job Description

As a Portfolio Success Manager at ServiceNow, you will play a critical role in driving customer success and adoption of our products. Your primary responsibility will be to oversee a portfolio of customers, understanding their needs and challenges, and providing prescriptive guidance to help them achieve business outcomes.

Key Responsibilities:
  • Oversee customer outcomes engagement for customers in your portfolio, ensuring they are technically healthy and on the most recent version of our product.
  • Identify criteria for assisting customers using Success Plays in the Success Platform.
  • Promote ServiceNow customer success stories and processes.
  • Ensure customers obtain maximum value from their ServiceNow investment and use their licenses.
  • Work with ServiceNow teams to improve product adoption and increase footprint.
  • Resolve escalated client issues quickly, utilizing resources from across the company ecosystem.
Qualifications:
  • 5+ years of experience providing customer professional services or related business support.
  • Ability to provide independent comprehensive services.
  • Experience resolving issues through analysis.
  • Experience working collaboratively.
  • ServiceNow accreditations or certifications a plus.

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.


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