Portfolio Success Manager

Há 24 horas


São Paulo, São Paulo, Brasil ServiceNow Tempo inteiro
{"title": "Portfolio Success Manager", "description": "Job Summary

We are seeking a skilled Portfolio Success Manager to join our team at ServiceNow. As a Portfolio Success Manager, you will be responsible for overseeing a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased.

Key Responsibilities
  • Oversee customer outcomes engagement for customers in your portfolio, understanding each customer's needs and challenges
  • Ensure customers are technically healthy and on the most recent version of our product
  • Identify criteria for assisting your customers by using Success Plays in the Success Platform
  • Promote ServiceNow customer success stories and processes
  • Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
  • Work with ServiceNow teams to improve product adoption and increased footprint
  • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem
Requirements
  • 5+ years of experience providing customer professional services or related business support
  • Ability to provide independent comprehensive services
  • Experience resolving issues through analysis
  • Experience in working collaboratively
  • ServiceNow accreditations or certifications a plus
What We Offer

We offer a dynamic and inclusive work environment, with opportunities for growth and development. We value diversity and are committed to creating an inclusive workplace culture.

We are an equal opportunity employer and welcome applications from diverse candidates.

", "lang_code": "en"}

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