Team leader i

Há 5 dias


São Paulo, Brasil Netvagas Tempo inteiro

Ter no mínimo 18 anos de idade;Necessário experiência como Supervisor (Team Leader) de Call Center;Será um diferencial Ensino Superior cursando ou completo;Ter atuado com planilhas, números e apresentação de resultado;Possuir disponibilidade de horários;Preferencialmente residir próximo ou ter fácil acesso a região central da São Bento em SP;Conhecimentos intermediários em Excel, informática e digitação;Ter vivência como Líder em Call Center.Comunicação Assertiva;Cordialidade;Foco no Cliente;Equilíbrio Emocional;Gestão de Conflitos;Analítico;Resolutivo;Visão Sistêmica;Planejamento e Organização;Foco no Resultado;Liderança;Relacionamento Interpessoal;Habilidade com conflitos;Planejamento e Organização;Disciplina e Autonomia.Supervisionar/liderar equipes em Operações de Call Center;Relacionar com Gestor e Gerente e Clientes da operação;Monitorar os KPI s operacionais;Analisar e atualizar relatórios;Criar novos processos;Administrar escalas de trabalho;Encerrar e acompanhar a folha de ponto;Aplicar feedback;Gerir e desenvolver os liderados;Apresentar resultados para a liberação;Realizar outras atividades inerentes à atividade de supervisor.



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