Partnerships Team Leader

WE ARE HIRING A PARTNERSHIPS TEAM LEADER

Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets?

If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it.

At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love - at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys.

We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands.

We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive.

**Here are a few things that we've got to offer**:

- Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients
- Weekly webinars to support your development through our People Academy
- Annual TLC Wellness Week and programmes throughout the year
- TLC Culture Club - including seasonal social events, tasty lunches & more
- TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave
- TLC Rise - supporting and empowering women into leadership roles
- 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits
- TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme

At TLC Worldwide, we believe in the power of experiences to connect people, brands, and communities. Now, we’re looking for a **Partnerships Team Leader** to help us take our inside sales team to the next level.

**What you'll be doing**:
Lead & Inspire
- Coach and mentor a team of inside sales agents to smash targets and KPIs.
- Foster a collaborative, high-energy team culture.
- Empower individuals to grow through feedback, motivation, and development.

Drive Operational Excellence
- Manage daily operations and sales projects with precision.
- Use data to track performance, solve challenges, and improve workflows.
- Maintain CRM data integrity and build smart reporting tools in Excel and PowerBI.

Champion Data & Insights
- Audit and analyse CRM data to ensure accuracy and alignment.
- Build dashboards and trackers that drive smarter decisions.
- Spot trends, gaps, and opportunities — and act on them.

Build Partnerships
- Discover and onboard new TLC partners.
- Negotiate supplier contracts and nurture long-term relationships.
- Align partner strategies with market needs and TLC’s global vision.

**What we're looking for**:

- Proven experience leading inside sales teams in fast-paced environments.
- Advanced Excel skills (pivot tables, formulas, dashboards).
- Familiarity with PowerBI and CRM systems (D365 preferred).
- Strong coaching, mentoring, and performance management skills.
- Project management expertise with a knack for cross-functional collaboration.
- Excellent communication skills — written, spoken, and interpersonal in both Portuguese and English
- Confident, tenacious, and relationship-driven.
- Analytical and proactive — always looking to improve.
- Collaborative and curious, with a hunger to learn and grow.
- Motivated by purpose, performance, and people.

Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.

At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity.

A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.

If you're excited by everything we've told you, then it's time to apply