Strategy & Operations Director
Há 23 horas
We are looking for a Strategy & Operations Director to play a key role in shaping and scaling patient care operations for a fast-growing digital health company. You’ll be responsible for defining what patient care means at scale, leading a rapidly expanding team, and ensuring operational excellence as we grow from ~50 to 200+ people within a year. The position reports to the Global Director.
This role sits in São Paulo, Brazil, and it's an on-site position. If you're not in SP, you need to be able to relocate.
This is a hands-on leadership role for a builder -- someone who thrives on designing systems from scratch and solving complex problems in a fast-paced, consumer-focused environment.
Core Responsibilities:
Strategic Planning
- Define and implement patient care strategy across multiple health categories
- Balance proactive vs. reactive care approaches
- Design and scale new services
Team Leadership
- Lead and scale a high-performing operations team (50 → 200+)
- Hire, onboard, and develop new team members
- Drive performance management and uphold quality standards
Technology & Product Collaboration
- Partner with central product and tech teams to improve efficiency
- Identify, scope, and prioritize operational challenges
- Champion tech-enabled solutions that reduce linear staff growth
What We’re Looking For
- 8+ years of professional experience being: 3–4+ consulting, strategy roles or investment banking & 3–4+ years in operational leadership and scaling roles essential
- Experience growing teams, ideally you've managed 30+ people
- Strong problem-solving ability and structured thinking
- B2C experience strongly preferred
- Builder mentality: construct, don’t just maintain
- Mandatory fluency in Portuguese and English
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Note: We carefully review all the applicants and cannot give individual feedbacks given the high demand. If we believe you're a match (skillset, seniority, etc), you will definitely hear from us via e-mail or ASAP.
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