Bilingual Support Analyst

3 semanas atrás

Salvador, Bahia, Brasil BetBoom LATAM Tempo inteiro

About BetBoom

BetBoom is a leading online gaming platform with a strong and growing presence in Latin America. Recently authorized by the Brazilian government to operate in the country, BetBoom is at the forefront of the region's thriving iGaming industry, offering an exceptional portfolio of sports betting, casino games, and live gaming experiences tailored to local markets.

Our commitment to innovation, responsible gaming, and customer satisfaction drives us to deliver world-class entertainment while upholding our core values of integrity and excellence. With a dedicated focus on LATAM, BetBoom is proud to contribute to the region's vibrant gaming landscape and to be a trusted partner for players and stakeholders alike.

Join our team and help shape the future of online gaming in Brazil and beyond.

Main Responsibilities

Customer Service & Communication

  • Represent BetBoom professionally in all customer interactions via calls, chat, and email.
  • Communicate clearly and empathetically, adjusting tone and terminology to match the customer's level of understanding.
  • Ensure a customer-first approach by demonstrating patience, attentiveness, and a solution-oriented mindset.
  • Manage conflicts calmly and constructively, offering appropriate and timely resolutions.
  • Deliver high-quality service aligned with BetBoom's standards, procedures, and regulatory requirements.

Technical & Compliance Support

  • Use internal systems and tools efficiently to process customer requests and inquiries.
  • Perform customer identification (KYC) checks in accordance with internal protocols and compliance requirements.
  • Access and apply knowledge from internal databases and resources to ensure fast, accurate responses.
  • Stay informed of updates to internal policies and workflows via designated communication channels.

Decision-Making & Escalation

  • Diligently analyze customer issues and resolve them independently when possible.
  • Identify and escalate suspected fraudulent activity or complex cases to appropriate departments.
  • Report unresolved or frequent complaints to supervisors to support service improvement initiatives.

Process & Quality Improvement

  • Proactively suggest improvements to customer service processes and tools.
  • Share insights and best practices with peers and management to elevate team performance.
  • Participate actively in training programs, knowledge checks, and quality assessments to stay current with policies and procedures.

Minimum Requirements

  • Proven experience in customer service roles, preferably in iGaming, fintech, or digital platforms.
  • Proficient with CRM systems and customer support software.
  • Solid understanding of Brazilian regulations related to online gaming and customer service.
  • Advanced user of MS Office, internet browsers, and computer systems.
  • Confident in operating both Android and iOS devices.
  • Excellent communication skills, both verbal and written, with high typing speed and accuracy.
  • Willingness to work flexible hours, including evenings, weekends, and holidays (24/7 rotation).
  • Fluency in Portuguese and English (minimum B2 level).

Proper home office setup, including:

  • A quiet and distraction-free work environment
  • A reliable and high-speed internet connection
  • A computer capable of running necessary support systems and tools

What We Offer

  • Full-time (CLT) contract
  • Remote work
  • Health,dental and life insurance fully covered by the company
  • Meal and Home Office Allowance

  • Financial Analyst

    2 semanas atrás

    Salvador, Bahia, Brasil Sphise Tempo inteiro

    Financial Analyst – Operations & Planning (U.S. Central Time (CT)Location - Brazil (Remote)Overview:We're hiring a Financial Analyst – Operations & Planning for our client, a fast-growing national leader in the fencing and outdoor construction industry.They operate across 100+ U.S. locations and are known for their commitment to quality, operational...

  • Sr Business Analyst

    3 semanas atrás

    Salvador, Bahia, Brasil Taltere Tempo inteiro

    Requirements:_- Bachelor's or above in Computer Science, Engineering, Business Management or a related field.- **7 years of verifiable experience as a Business Analyst**:- Rich experience in UI prototyping tools such as Microsoft Visio or any others.- Outstanding logical reasoning.- Capable to work in the team as a team player and self-motivated.- Solid...

  • Fiscal Analyst

    Há 2 dias

    Salvador, Bahia, Brasil beBeeAnalysis Tempo inteiro

    Job Title: Fiscal AnalystWe are seeking a highly skilled Fiscal Analyst to join our team.The ideal candidate will have excellent analytical and communication skills, with the ability to interpret complex fiscal data and regulations.Responsibilities include:Interpreting legislation and analyzing complex fiscal data and regulations.Identifying opportunities...

  • Application Support Engineer

    3 semanas atrás

    Salvador, Bahia, Brasil Affinity Tempo inteiro

    We are a Portuguese technology consulting company with a strong outward look to the rest of Europe. We have 12 years of experience in the market and reached the status of "large company" in 2018. We now have more than 350 associates and we keep growing, with offices in Lisbon, Porto, and Leiria, as well as projects in more than 20 countries.Our company is...

  • Business Analyst Freelance Bilingüe

    Há 10 horas

    Salvador, Bahia, Brasil Taltere Tempo inteiro

    Requirements:_- Bachelor's or above in Computer Science, Engineering, Business Management or a related field.- 3 years of verifiable experience as a Business Analyst- Rich experience in UI prototyping tools such as Microsoft Visio or any others.- Outstanding logical reasoning.- Capable to work in the team as a team player and self-motivated.- Solid...

  • Secretária Bilíngue

    4 semanas atrás

    Salvador, Bahia, Brasil Amorim Tempo inteiro

    Amorim Law Firm is a boutique law office and consultancy specialized in International Law, providing international solutions for individuals and businesses who believe in a world without borders. We offer services related to citizenship, residence visas, investor advisory, international contracts and intellectual property abroad.**ABOUT THE POSITION**As a...

  • Bilingual Legal Assistant

    2 semanas atrás

    Salvador, Bahia, Brasil Virtual Latinos Tempo inteiro

    Join the Virtual Latinos CommunityWith over 1300+ Latino Virtual Professionals that are part of our community, and collaborating with our 750+ clients and counting, Virtual Latinos stands out as the first American company connecting exceptional virtual professionals from Latin America with small businesses and entrepreneurs across the US, Canada, and...

  • Administrative Analyst

    3 semanas atrás

    Salvador, Bahia, Brasil Blueground Tempo inteiro

    We are looking for an Operations Admin to support our Central Operations team and US Operations markets in general administrative tasks and onboarding growth. If you are a well organized, analytical person with exceptional communication and problem solving skills then this role may be for youWhat You'll Focus On:Support our US Operations Cities on growth...

  • Senior Business Development Specialist

    2 semanas atrás

    Salvador, Bahia, Brasil beBeebusiness Tempo inteiro R$150.000 - R$200.000

    Job Opportunity: Senior Business Analyst with JIRAAbout the Position:We are seeking a skilled and experienced Senior Business Analyst to join our team.The successful candidate will collaborate with business stakeholders to gather, analyze, and document business requirements.Key responsibilities include translating requirements into functional specifications,...

  • Estagiário - BA

    3 semanas atrás

    Salvador, Bahia, Brasil SINTIBREF-BA Tempo inteiro

    Join to apply for the Estagiário - BA role at SINTIBREF-BA . Salary: 700 Responsibilities Technical Support: Assist with administrative and financial activities, support routine tasks and specific projects, participate in collective negotiations. Client Service: Visit and serve clients, ensure effective information exchange, and clarify doubts. Document...