Customer Support Specialist English(EverHelp)

4 semanas atrás

Santa Cruz do Sul, Brasil Genesis Tech Tempo inteiro

Genesis is an international IT company offering a full range of services. With over 1,500 team members across five countries, we develop products used by more than 200 million unique users each month. We are one of the largest partners of Facebook, Google, Snapchat, and Apple in Eastern Europe. Our ecosystem includes more than 15 companies and an investment fund.

EverHelp is a company within the Genesis ecosystem. We are a team of professionals growing an outsourced customer support service for clients around the world. Although the project started in 2021, we’ve already grown by 82% over the last year. All of our employees are currently safe, all jobs have been retained, and we continue to strengthen our team while maintaining a retention rate of at least 90%.

The role
We’re looking for a Customer Support Specialist with strong English skills (C1+) for a full-time remote role. Our client is a fashion e-commerce brand (clothing & accessories) targeting the U.S. market, based in Dubai. This is an outsourced cooperation model.

Schedule
5 working days per week, rotating days off
Shifts between 08:00–05:00 CAT

Responsibilities
Communicating with customers via chat, email, and calls
Handling order-related inquiries, returns, and delivery issues
Making cold calls to customers who left negative feedback
Daily reporting on tasks, creating and managing invoices
Maintaining CRM records (Zoho)
Following internal KPIs and quality standards

What we’re looking for
1+ year of customer support or related experience (e.g. e-commerce, Instagram shop management, B2B)
English at C1 level or higher
Experience with Zoho or similar CRM is a plus
Responsible, detail-oriented, and organized

What we offer
20 paid day-offs
Access to internal education and knowledge bases
Fully remote work format

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