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Support Specialist
Há 6 horas
We are looking for a part-time, remote Support Specialist to evaluate system alerts and initiate deployment of a service technician when necessary. You will work 5 to 10 hours per week performing alert support duties during evenings, weekends, and U.S. holidays .
Our U.S. client's software helps heating, ventilation, and air conditioning (HVAC) contractors capture more customers, convert them into service members, and retain them for life. Homeowners gain an enhanced service experience and ultimately greater peace of mind on the reliability for one of the most expensive assets in a home. Backed by premier venture capital firms, our client's software platform allows contractors to monitor, manage, and optimize their maintenance memberships through advanced sensors, AI-driven diagnostics, and proactive alerts.
Responsibilities
Monitor and triage system alerts determining the necessity of dispatching a service technician
Perform duties during off hours including evenings, weekends, and U.S. holidays
Document alert resolution in trouble ticketing system
Required Experience
Excellent written and verbal English communication skills
Ability to evaluate data inputs based on an established diagnostic process
Strong attention to detail and tracking record for reliability and diligence
Trustworthy, team-oriented, and transparent
Preferred Experience
Experience with trouble ticketing systems
Additional Information
Knowing your ideas are heard and matter, think big
You get to own your job and be recognized for your contributions
Work with smart and creative people
Making mistakes is human. Let's learn from them. Be transparent
We recognize you as an individual no presumptions or judgment. Be the extraordinary you
Start: ASAP
About Velozient
We are a privately held, nearshore software development company providing outsourced development resources to North American companies. Our mission is to offer development talent who enjoy taking on challenging work, want to grow their skills and experiences building software, and excel in a fast-paced, dynamic team environment. We are focused on providing world-class remote resources to work as valued client team members. If this type of opportunity excites you, then consider joining our team
