Account manager b2b
Há 18 horas
About the RoleWere looking for a Account Manager to join one of the worlds leading iGaming providers, responsible for managing key partnerships and driving business growth. This role is perfect for someone passionate about relationship management, operations, and the fast-paced world of iGaming. ResponsibilitiesAct as the main point of contact for assigned iGaming partners, building strong, trusting relationshipsEngage with partners via calls and meetings to understand their needs, resolve issues, and ensure satisfactionInform partners about new products, services, and tools; present demos to facilitate understanding and adoptionEnsure all relevant partner contact information is updated and shared with internal teams (e.g., B2B, Sales)Take full ownership of the process for activating, integrating, and enhancing existing tools, services, and productsCoordinate closely with product and project management teams to ensure smooth rollout of featuresSubmit and track contract addendum requests related to partner agreements or product useManage changes and updates on partner websites, including content accuracy and presentationOversee the content review process and ensure alignment with company standards and local regulationsReview and approve new websites submitted by the Project Management department before launchMonitor key operational metrics for each partner, including limits, turnover, and profit performanceTrack and analyze partner site data to proactively identify opportunities or issuesEnsure partners have all the necessary access and credentials for smooth operationsLiaise with Sales and Finance teams regarding partner invoices, payment follow-ups, and deductionsAssist in resolving financial-related queries or issuesFollow up on invoicing cycles, payments, and bonus processing (especially for White Label partners)Collaborate with the Compliance team to ensure partner sites meet regulatory and internal compliance requirementsProcess site closures and terminations in accordance with policyMaintain confidentiality regarding partner data, internal sheets, and salary-related informationJoin regular cross-departmental meetings to resolve partner queries and deliver solutionsFulfill internal documentation requirements accurately and within deadlinesSupport management with urgent requests, including occasional off-hours responsibilitiesCarry out other duties assigned by the immediate supervisor that align with the job description and comply with the labor codeRequirementsBachelors degree in Business Administration, Marketing, IT, or a related fieldA minimum of 1-2 years of experience in business development, sales, or account management is requiredFluency in the Portuguese and English languages is requiredKnowledge of the Spanish language will be an advantageKnowledge of the iGaming and gambling industry is an advantageUnderstanding of account management practices and client relationship developmentProficient in CRM systems, project management tools, and Microsoft Office toolsStrong knowledge of online gaming platforms and client lifecycleAbility to analyze data and prepare performance reportsExcellent communication and interpersonal skillsStrong negotiation and problem-solving abilitiesDetail-oriented, confident, and organizedAbility to work independently and as part of a teamOpen to travel internationally if needed
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