Customer Support Agent

Há 3 dias


Ribeirão Pires, Brasil Genesis Tech Tempo inteiro

Company Description

Genesis is an ecosystem of IT companies focused on building global innovative products. It is among the largest global app developers, with over 400 million downloads worldwide and tens of millions of monthly users. Genesis has co-founded now independent tech companies such as Jiji, BetterMe, and Headway, and is actively developing successful projects like OBRIO, Universe, AMO, and Boosters. The company is recognized as a top IT employer in Central and Eastern Europe and Ukraine.

Role Description
This is a full-time remote role for a Customer Support Agent (German and English) at EverHelp by Genesis. The Customer Support Agent will handle daily customer inquiries, provide exceptional customer satisfaction, and troubleshoot issues. The agent will communicate effectively in both German and English to deliver top-notch customer support and service.

Qualifications
Proficiency in Customer Support, Customer Service, and Customer Satisfaction
Strong Communication skills in both German and English
Experience in Troubleshooting and resolving customer issues
Excellent problem-solving skills and attention to detail
Ability to work independently and remotely
Previous experience in a similar role is a plus
Bachelor’s degree in a related field is beneficial


  • Customer Support Agent

    3 semanas atrás


    Ribeirão Preto, Brasil Fluke Corporation Tempo inteiro

    Overview Behind the scenes of every successful company, there's a team of dedicated individuals committed to ensuring customers receive the support they need. Customer support representatives are secret heroes of the business world, handling many inquiries, troubleshooting issues, and offering solutions while keeping their smiles on. A day in the life of a...


  • Ribeirão Preto, Brasil Supportyourapp Tempo inteiro

    Overview(Chinese and English) Customer Support Consultant, crypto (remote)Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.What you will...

  • (fluent German

    4 semanas atrás


    Ribeirão Preto, Brasil SupportYourApp Tempo inteiro

    Overview Customer Support Consultant, remote (Luxury Brand) – fluent German & English. Join our multicultural, multilingual team and work from home in a luxury-brand environment. What You Will Do Provide exceptional customer support via emails and calls Handle inquiries in the global CRM following established processes Build positive and long-lasting...

  • Scaled Customer Manager

    2 semanas atrás


    Ribeirão Preto, Brasil Docusign Tempo inteiro

    Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now,...

  • Agente Stone

    Há 7 dias


    Ribeirão Preto, Brasil Stone Tempo inteiro

    Agente Stone - Consultor(a) Comercial Externo | Ribeirão Preto/SP Join to apply for the Agente Stone - Consultor(a) Comercial Externo | Ribeirão Preto/SP role at Stone Stone is a technology and financial services company focused on customers and transforming the payments industry to support Brazilian entrepreneurship. We are the largest independent...

  • Partner Support Coordinator

    3 semanas atrás


    Ribeirão Preto, Brasil WEX Tempo inteiro

    About the role/team A Partner Support Coordinator ensures a positive customer experience by assisting partners with managing their health payment plans within contractual obligations. Acting as a liaison between the partner and Wex’s internal teams, this role uses critical thinking and research skills to answer questions and resolve consumer and employer...

  • Assistente Customer Service

    1 semana atrás


    Ribeirão das Neves, Brasil Seara Tempo inteiro

    Estamos em busca de um Assistente de Customer Service para se juntar à nossa equipe. **Responsabilidades**: - Estabelecer e manter boas relações de trabalho com distribuidores, agentes, clientes e fornecer resposta rápida e eficiente a todas as perguntas. - Processar pedidos de clientes, alterar solicitações com precisão e eficiência, conforme os...

  • Customer Service Manager

    4 semanas atrás


    Ribeirão Preto, Brasil McGraw-Hill Tempo inteiro

    Overview Impact the MomentWhen was the last time you experienced the impact of your work? Our Sales team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to touch lives across the world and experience first-hand the difference your hard work makes. How you can make an Impact As a Customer...

  • Customer Success

    1 semana atrás


    Ribeirão Preto, Brasil Canonical Tempo inteiro

    OverviewCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets.Our platform, Ubuntu, is widely used in breakthrough initiatives such as public cloud, data science, AI, engineering innovation and IoT.Our customers include leading public cloud and silicon providers, and industry leaders...

  • Data Analyst

    2 semanas atrás


    Ribeirão Preto, Brasil Constructor Tempo inteiro

    Data Analyst: A/B-tests and customer onboarding (Remote) Constructor is the next-generation platform for search and discovery in ecommerce, built to explicitly optimize for metrics like revenue, conversion rate, and profit. Our search engine is entirely invented in-house utilizing transformers and generative LLMs, and we use its core and personalization...