Customer Support Agent

Overview

Behind the scenes of every successful company, there's a team of dedicated individuals committed to ensuring customers receive the support they need. Customer support representatives are secret heroes of the business world, handling many inquiries, troubleshooting issues, and offering solutions while keeping their smiles on. A day in the life of a customer support representative is a rollercoaster of emotions, challenges, and victories. It’s not just about troubleshooting; it’s about creating positive experiences for every customer, fostering trust, and leaving a lasting impression. We are all individuals that have their own set of skills and strengths. When the whole team works as a unit, everyone has an opportunity to learn from each other. This process leads to resource building and enables the team to become better equipped to deal with new challenges. While being a strong team working in a good international environment, making us great colleagues amongst each other. There is also an opportunity for professional development within the company in the future.

Role and Responsibilities

As a Customer Support Agent, you are responsible for the effective processing and logistics flow of our total order flow process in the French region and customer satisfaction within the EMEA Fluke Order Management Team.

No day in the life of a Customer Support Agent at Fluke is the same. You will be handling a variety of tasks while putting into practice your communication and problem-solving skills to assist customers with queries. By consistently providing a high level of service, you will build strong relationships with customers and ensure loyalty and satisfaction.

In the role of Customer Support Agent, you will:

• Process orders and complaints by taking appropriate actions by researching and resolving problems or complaints regarding inaccurate and/or improper deliveries, damages, and claims.
• Supply all required information and documents regarding delivery, customs regulation and formalities, transportation/shipping, and invoicing.
• Inform the channel partners about prices, delivery times, the content of the order, and any other commercial information by phone, email, and online.
• Process quotes based on sales or channel partner input.
• Responsible for continuous improvement of customer satisfaction.
• You will be part of our multinational Order Management EMEA team which is integral to business success.
• Seeing the variety of cultures and languages in combination with the positive atmosphere within the team makes for a fun, engaging, and supportive environment where your input is highly valued.

Experience

• Intermediate vocational degree/MBO.
• Previous experience in logistics or electronic equipment and planning environment would be preferred.
• Proficiency in English and French.
• Excellent digital literacy, including MS Word, Excel, and Outlook.

Personal Skills

• Excellent communication and problem-solving skills.
• Ability to work independently and in a team.
• Can-do mentality and strong customer focus.
• A keen eye for details.

Why you should join Fluke

• We value humility and are as interested in you as a person as we are in your talent. We believe that diversity drives innovation and contributes valuable insights.
• Transparency, openness, and a willingness to learn are part of our core values. We offer an international and friendly work environment with energetic company culture.
• Aligning business and personal needs is important, so we provide flexibility to enable you to bring your best to work.
• We support important causes and team up to find meaningful ways to give back to the community through the Fluke Day of Caring.
• Working at Fluke gives you access to a robust career development process and exciting opportunities focused on growth.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety. A wholly owned subsidiary of Fortive Corporation, Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at

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