Sales Operations Specialist

4 semanas atrás

Recife, Pernambuco, Brasil Mackinnon Bruce International Tempo inteiro

Title: Sales & Operations Lead

Location: Brazil

Employment type: Full-time

About the Role

We are expanding our presence in Brazil and seeking a Sales & Operations Lead to ensure every customer order and shipment runs smoothly, from confirmation to delivery. This is a hands-on role where you will own the order-to-cash cycle, drive continuous improvements, and act as the connector between Sales, Finance, Logistics partners, and customers.

This is an exciting chance to join a fast-growing, international organization where your work directly impacts growth and customer success.

What You'll Do

  • Manage inbound & outbound logistics, ensuring on-time and in-full delivery.
  • Own the order-to-cash cycle: processing orders, maintaining accurate records, and overseeing invoicing.
  • Align demand, supply, and inventory with sales forecasts.
  • Serve as the daily link between Sales, Finance (external back-office), logistics partners, and customers.
  • Support billing, collections, and proactive customer communications.
  • Report weekly KPIs (delivery performance, AR overdue, issue resolution).
  • Identify bottlenecks and implement improvements for scalability.

What We're Looking For

  • 4–7+ years in sales operations, logistics coordination, or customer operations in a B2B setting.
  • Hands-on experience managing licensed import partners and 3PL providers.
  • Strong knowledge of electronic invoicing and commercial documentation in Brazil.
  • Proficiency in MS Office and comfort with CRM/partner portals.
  • Excellent communication skills in Portuguese and English.
  • A customer-first mindset, strong attention to detail, and ability to stay calm under pressure.

Nice to Have

  • Experience in industrial chemicals, lubricants, or distribution.
  • Knowledge of foreign-trade documentation and warehouse cycles.
  • Basic process-improvement skills.

What We Offer

  • A chance to be a key player in building our Brazilian operations.
  • The autonomy and responsibility of a lean, fast-paced team.
  • Competitive compensation and growth opportunities in a future-proof industry.

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