Tier 3 IT Support Engineer

2 semanas atrás

São Paulo, Brasil Nearshore Business Solutions Tempo inteiro

Role Overview
We’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges , lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate about solving problems at scale and mentoring others, this is the opportunity to shape how enterprise IT operates in the cloud era.

Key Responsibilities

Act as the final escalation tier for advanced issues across Microsoft 365, Intune, and Azure AD.
Troubleshoot and resolve challenges in cloud infrastructure, identity management, endpoint security, and device compliance .
Manage and optimize Microsoft Intune (endpoint management, application deployment, compliance, conditional access).
Administer and secure Microsoft 365 environments (Exchange Online migrations, lifecycle management, DLP policies, distribution groups).
Configure and maintain Azure Active Directory (MFA, conditional access, identity protection, security baselines).
Implement enterprise-grade data loss prevention (DLP) and security controls.
Collaborate with engineering & security teams on cross-platform issues .
Lead automation, policy rollout, and security hardening initiatives using PowerShell or other scripting tools.
Produce Tier 3-level documentation, SOPs, and escalation playbooks .
Mentor and coach Tier 1/Tier 2 engineers to elevate overall team capability.

Must-Have Qualifications

✔ Fluent/Native English (spoken and written, C2 level).
✔ Strong hands-on expertise in Microsoft Intune (endpoint, compliance, security).
✔ Deep experience with Microsoft 365 administration, Azure AD, and DLP solutions .
✔ Skilled in cloud networking, conditional access, and endpoint management .
✔ Proven ability to write/debug automation scripts ( PowerShell preferred ).
✔ 7+ years in IT support with at least 3+ years at Tier 3/senior level focusing on Microsoft cloud technologies.

Preferred Qualifications

Microsoft certifications (Endpoint Administrator, Azure Administrator, Security+, or similar).
Proven track record leading escalations, projects, or technical rollouts.
Experience with enterprise-scale migrations and hybrid Microsoft environments.
Mentorship experience training Tier 1/Tier 2 engineers.

  • Tier 3 IT Support Engineer

    2 semanas atrás

    São Paulo, Brasil Nearshore Business Solutions Tempo inteiro

    Role Overview We’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate about...

  • Tier 3 it support engineer

    2 semanas atrás

    São Paulo, Brasil Nearshore Business Solutions Tempo inteiro

    Role Overview We’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges , lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate...

  • Tier 3 It Support Engineer

    2 semanas atrás

    São Paulo, SP, Brasil Nearshore Business Solutions Tempo inteiro

    Role Overview We’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate about...

  • Tier 3 IT Support Engineer

    2 semanas atrás

    São Paulo, Brasil Nearshore Business Solutions Tempo inteiro

    Role OverviewWe’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate about...

  • Tier 3 IT Support Engineer

    2 semanas atrás

    São Paulo, Brasil Nearshore Business Solutions Tempo inteiro

    Role OverviewWe’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate about...

  • Tier 3 It Support Engineer

    2 semanas atrás

    São Paulo, Brasil Nearshore Business Solutions Tempo inteiro

    Role OverviewWe're looking for aTier 3 IT Support Engineerwho lives and breathes Microsoft technologies.This role goes beyond ticket resolution—you'll own themost complex Microsoft 365, Intune, and Azure challenges, lead escalations, and implement long-term improvements in security, compliance, and user experience.If you're passionate about solving...

  • Technical Support Engineer

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Join to apply for the Technical Support Engineer - Tier 1 role at GRAPHISOFT 1 day ago Be among the first 25 applicants Join to apply for the Technical Support Engineer - Tier 1 role at GRAPHISOFT Get AI-powered advice on this job and more exclusive features. Graphisoft empowers teams to design great buildings through award-winning software solutions,...

  • Senior Technical Support Engineer

    3 semanas atrás

    Região Geográfica Intermediária de São Paulo, Brasil GRAPHISOFT Tempo inteiro

    Senior Technical Support Engineer - Tier 2 Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFT Continue with Google Continue with Google Senior Technical Support Engineer - Tier 2 2 weeks ago Be among the first 25 applicants Join to apply for the Senior Technical Support Engineer - Tier 2 role at GRAPHISOFT Graphisoft...

  • Information Technology Support Engineer

    3 semanas atrás

    São Paulo, Brasil TECEZE Tempo inteiro

    Job Title: On-Site IT Support EngineerLocation : Sao paulo Brazil (Onsite)Duration : 3 months Contract (extendable)OverviewWe are looking for a dedicated and proactive On-Site IT Support Engineer to provide hands-on support for our local infrastructure, users, and critical systems. This role ensures smooth IT operations, continuity of services, and timely...

  • IT Support Engineer

    Há 2 dias

    São Paulo, Brasil TikTok Tempo inteiro

    The AMS SD team's mission is to provide efficient, high-quality IT support services tailored to meet users' needs within our region, enhancing collaboration and productivity while supporting the company's global goals. We want to be the top IT service teams in our industry, recognized for exceptional user experience, service efficiency, and innovative...