Tier 3 It Support Engineer

2 semanas atrás

São Paulo SP, Brasil Nearshore Business Solutions Tempo inteiro

Role Overview

We’re looking for a Tier 3 IT Support Engineer who lives and breathes Microsoft technologies. This role goes beyond ticket resolution—you’ll own the most complex Microsoft 365, Intune, and Azure challenges, lead escalations, and implement long-term improvements in security, compliance, and user experience. If you’re passionate about solving problems at scale and mentoring others, this is the opportunity to shape how enterprise IT operates in the cloud era.

Key Responsibilities

  • Act as the final escalation tier for advanced issues across Microsoft 365, Intune, and Azure AD.
  • Troubleshoot and resolve challenges in cloud infrastructure, identity management, endpoint security, and device compliance.
  • Manage and optimize Microsoft Intune (endpoint management, application deployment, compliance, conditional access).
  • Administer and secure Microsoft 365 environments (Exchange Online migrations, lifecycle management, DLP policies, distribution groups).
  • Configure and maintain Azure Active Directory (MFA, conditional access, identity protection, security baselines).
  • Implement enterprise-grade data loss prevention (DLP) and security controls.
  • Collaborate with engineering & security teams on cross-platform issues.
  • Lead automation, policy rollout, and security hardening initiatives using PowerShell or other scripting tools.
  • Produce Tier 3-level documentation, SOPs, and escalation playbooks.
  • Mentor and coach Tier 1/Tier 2 engineers to elevate overall team capability.

Must-Have Qualifications

Fluent/Native English (spoken and written, C2 level).

Strong hands-on expertise in Microsoft Intune (endpoint, compliance, security).

Deep experience with Microsoft 365 administration, Azure AD, and DLP solutions.

Skilled in cloud networking, conditional access, and endpoint management.

Proven ability to write/debug automation scripts (PowerShell preferred).

7+ years in IT support with at least 3+ years at Tier 3/senior level focusing on Microsoft cloud technologies.

Preferred Qualifications

  • Microsoft certifications (Endpoint Administrator, Azure Administrator, Security+, or similar).
  • Proven track record leading escalations, projects, or technical rollouts.
  • Experience with enterprise-scale migrations and hybrid Microsoft environments.
  • Mentorship experience training Tier 1/Tier 2 engineers.

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